Resolves the issue entitled "Contact Help Center - OneCare virus and spyware protection encountered a problem and cannot start". You MUST save this file to your computer and then run it. Do NOT select 'Run' from the download dialog.
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File name:
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Date Published:
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AntiMalwareRepair.exe
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12/10/2007
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Version:
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File size:
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2.0.2392.1
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118 KB
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After an install or an upgrade of Windows Live OneCare, the antivirus and spyware component may not start properly. Users are shown a red action item entitled: "Urgent, Contact Help Center - OneCare virus and spyware protection encountered a problem and cannot start".
This tool will attempt to repair the virus and spyware protection component of OneCare on this computer.
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Supported Operating System
Windows Vista, Windows XP Service Pack 2
Microsoft Windows XP Service Pack 2 with Internet Explorer version 6 or 7, or Windows Vista.
only 32-bit operating systems are supported at this time.
PC with 300MHZ or faster CPU speed
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1) Click 'Download' and then 'Save' - you MUST save this program to your computer.
2) Choose 'Run' after it has been downloaded to start the repair tool. You must be logged in as an administrator
2) Click continue to begin the process
3) Accept the terms of use, and click continue
4) Click Repair to run the tool.
5) The tool uninstalls the firewall engine (forcefully if needed), does some cleanup, then reinstalls the firewall
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