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Responsive, relevant, effective service
Your customers are everywhere and, to serve them effectively, that’s where you need to be, too. Provide responsive, relevant, effective service—anywhere, any time, on any device. Inspire loyalty, empower agents, and drive service resolution.
Inspire customer loyalty
Engage customers via their channel of choice across web, social, chat, and mobile with full multichannel service capabilities.
Empower your service agents
Give your employees a single, unified tool to deliver fast, amazing customer service with the Unified Service Desk.
Drive service resolution
Help reduce service response times, improve case resolution, and increase customer self-service with a powerful Knowledge Base.
Enterprise case management
Manage and exceed customer entitlements and service level agreements (SLAs). Enable dynamic routing and queuing to help ensure you hit your service targets.
Unify teams around customer care
Empower your teams to move quickly to meet today’s customer expectations. The combined power of Yammer and Microsoft Dynamics can increase transparency and agility.
Connect with your customers on any channel, and provide service on their terms. Care everywhere to create customers for life.
See it in action
See how these companies are advancing with Microsoft Dynamics CRM 2013. More stories
Access more materials on how to grow your service channels.
What is CRM for service?
Customer relationship management (CRM) for service goes beyond merely resolving customer complaints to empowering your customer care representatives to impress and please your customers.
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