Microsoft Dynamics CRM Online

Recommended for Sales Professionals

Free trialBuy

Includes these features:

  • New: Social listening*

  • New: Social analysis

  • Workflows and approvals

  • Sales automation

  • Customer service automation

  • Marketing campaigns

  • Reports and personal dashboards

  • Integration via web services

  • Mobile access

  • Access to customizations and extensions

Sales productivity

Sales Productivity
£42.79 *

Includes Microsoft Dynamics CRM Online
Professional plus:

  • Office 365 Enterprise E3

  • Power BI for Office 365

Note The combination of Microsoft Dynamics CRM Online, Office 365, and Power BI is now available at £42.79/user/month for new customers and £28.09 /user/month for existing Office 365 customers. During checkout, from the Optional add-ons menu, select Power BI for Office 365. To apply the discount, type the Promo Code salesproductivity5.

*Terms and conditions

Note One non-production instance is included with 25 or more Professional USLs. For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. A minimum purchase of 5 Professional USLs is required for new subscribers.

* Social listening and social analysis features require 10 or more CRM Online Professional USLs when licensed through MOSP.

Flexible, high-value, and simple to understand licencing

High value
In the Cloud and On-Premises

Mix and match

Right price



Microsoft Dynamics Online Services licencing purchase options

Licencing flexibility including mix and match of licences within the same edition, the high value Professional CAL at the right price, featuring simple to understand use rights and the power of choice between online and on-premises deployment options.

  • Enterprise Agreement (EA)

    The best licencing program for commercial and government organisations that want to standardise IT across the enterprise yet retain the flexibility to choose from on-premises and cloud services.

  • EA Subscription

    An enrollment under the EA that provides a lower initial cost based on a three-year subscription, the ability to increase or decrease subscription counts on an annual basis, and non-perpetual licences that end with your subscription term.

  • Enrollment for Education Solutions under Campus and School Agreement (CASA+EES)

    A subscription licencing program available to both primary/secondary and higher education, the Enrollment for Education Solutions (EES) offers the simplicity of counting people instead of PCs/devices. CASA+EES is for institutions with 1000 or more FTE employees or students.

  • Microsoft Online Services Program (MOSP)

    A subscription-based program for organisations with five or more users that want to subscribe to, activate, provision, and maintain online services seamlessly and affordably directly through the website.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM online gives businesses customer relationship management over the Internet with anywhere access to help sales, marketing, and customer care teams work together to deliver personal experiences across every interaction.

Social intelligence guide for sales