Microsoft Dynamics CRM Online
Workflows & approvals
Customer service automation
Reports and personal dashboards
Integration via web services
Access to customisations and extensions
Note One non-production instance is included with 25 or more Professional USLs. For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. U.S. list prices through Microsoft Online Services Program.
Flexible, high-value, and simple to understand licencing
Mix and match
Microsoft Dynamics CRM 2013 licencing purchase options
licencing flexibility including mix and match of licences within the same edition, the high value Professional CAL at the right price, featuring simple to understand use rights and the power of choice between online and on-premises deployment options.
Enterprise Agreement (EA)
The best licencing program for commercial and government organisations that want to standardise IT across the enterprise yet retain the flexibility to choose from on-premises and cloud services.
An enrollment under the EA that provides a lower initial cost based on a three-year subscription, the ability to increase or decrease subscription counts on an annual basis, and non-perpetual licences that end with your subscription term.
Enrollment for Education Solutions under Campus and School Agreement (CASA+EES)
A subscription licencing program available to both primary/secondary and higher education, the Enrollment for Education Solutions (EES) offers the simplicity of counting people instead of PCs/devices. CASA+EES is for institutions with 1000 or more FTE employees or students.
Microsoft Online Services Program (MOSP)
A subscription-based program for organisations with five or more users that want to subscribe to, activate, provision, and maintain online services seamlessly and affordably directly through the Microsoft.com website.
Microsoft Dynamics CRM 2013 Online support offerings
Microsoft Dynamics CRM Online support provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximise ROI. CRM Online support lets you choose a plan that best meets your business needs, and gets you back to work faster whenever issues arise.
Unlimited technical support
Service delivery manager
Self-help tools & community forums
Note This capability is available only to Microsoft Dynamics CRM Online customers that subscribe through the Microsoft online services environment. Professional Direct Support for CRM Online is available in limited geographies of the United States, United Kingdom, and Canada.
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