Deliver amazing customer experiences
New social, marketing, and customer care solutions coming this spring.

Configure once, use anywhere, period

You told us you want a unified platform for your customer data, not a series of one-off apps. So we've taken a different approach to mobile.

Microsoft Dynamics CRM 2013 has full-blown native capabilities for iOS and Windows 8. And you only have to configure once to get it.

Easily configurable CRM software

See it in action

Watch how Microsoft Dynamics CRM 2013 is already driving real-world results.

CRM sales automation

A redesigned user experience to turn your leads
into raving fans…

Mobile CRM solutions

...through new mobile client apps on Windows 8 tablets and iPads, Windows Phones, iPhones, and Android Phones**...

CRM for Financial Advisors

...offering a complete solution so companies can
delight their customers.

Solutions tailored to your needs

CRM for sales


Connect, personalise, and turn more leads into sales.

CRM for customer care

Customer care

The insight you need to stop selling and start partnering.

CRM for marketing


Marketing automation that is data-driven and channel-agnostic.

CRM for social insight


Social insight and collaboration in-context, not in separate apps.



A platform that is highly portable and easily scalable.

What is CRM?

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer. Watch the Microsoft Dynamics Global Premiere Event to learn more about Microsoft Dynamics CRM 2013.

Microsoft Dynamics CRM offers both on-premise and cloud-based CRM solutions to meet your unique business needs. We also offer mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.

**Some functionality requires Wi-Fi, Internet connection, or mobile data plan (fees may apply).

Social is for Closers - download the ebook - Microsoft Dynamics | Social Intelligence Guide for Sales