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Microsoft Dynamics CRM solutions

Sell effectively

Your customers know more than ever before—making buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We enable you to zero in, win faster, and sell more.

Reimagine sales with
Microsoft Dynamics CRM
Reimagine sales with CRM

Care everywhere

Service expectations have changed forever. Customers expect quality, personalized service, on their terms. We help you earn loyalty, empower agents, and drive resolution with amazing service—at any time, via any channel.

Earn customer loyalty with
Microsoft Dynamics CRM
Deliver exceptional customer care with CRM

Market smarter

Marketing needs are constantly changing. You need to engage customers in new ways across new channels, while showing the ROI of investments. We help you engage customers, build pipeline, and demonstrate impact.

Unleash your marketing potential with Microsoft Dynamics CRM
Market smarter with CRM

Social for everyone

Social insight can inform great customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. But it shouldn't cost a fortune or be limited to a few—it should be part of everything you do.

Get in on the conversation with
Microsoft Social Engagement
Leverage the power of social CRM

Microsoft Sales Productivity delivers unmatched value

Sales Productivity*
Sales Cloud Enterprise*
Sales automation: opportunities, goals, territories
Enterprise social network
Yammer includedChatter included
Native Outlook experience online or offline
Office 365: conferencing, IM, productivity, collaboration
Office 365 includedAdditional charge for Office 365
Power BI: Intuitive visualization and exploration
Power BI includedAdditional charge for Power BI
Social listening and analysis
Microsoft Social Listening includedAdditional charge for Radian6

Note The combination of Microsoft Dynamics CRM Online, Office 365, and Power BI is now available at £42.79/user/month for new customers and £28.09/user/month for existing Office 365 customers. During checkout, from the Optional add-ons menu, select Power BI for Office 365. To apply the discount, type the Promo Code salesproductivity5. 99.9% Financial-backed Service Level Agreement included for every customer.

*Subscription price comparison is based on Microsoft’s Sales Productivity Promotion of Microsoft’s most popular Microsoft Dynamics services (valid until 30 June 2015) versus’s most popular service (“Enterprise Edition”). Other fees may apply for add-on services, such as additional storage, testing, and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.

Discover customer success stories

See how these companies are advancing with Microsoft Dynamics CRM 2013. More stories

NatWest and Microsoft Dynamics video case study
Metro Bank and Microsoft Dynamics video case study
Pandora and Microsoft Dynamics CRM video case study
Nissan and Microsoft Dynamics video case study

What is CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Social intelligence guide for sales