Flexible options to support our customers

Microsoft Dynamics provides a superb level of support for our customers in the cloud. Our support provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximise Return on Investment (ROI). Microsoft Dynamics Online Services support lets you choose a plan that best meets your business needs and gets you back to work faster whenever issues arise.

Support Plans video

Flexible options
Industry-leading support
Unlimited technical support
Service delivery manager
Self-help tools & community forums
Service dashboard

Note This capability is available only to Microsoft Dynamics Online customers that subscribe through the Microsoft online services environment, which includes support for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, and Microsoft Social Listening. Professional Direct Support is available in limited geographies of the United States, Canada, and EMEA countries: United Kingdom, Austria, Belgium, France, Germany, Spain, Switzerland, Luxemburg, Portugal, Denmark, Finland, Ireland, Italy, Netherlands, Norway, Sweden, Greece, Israel, Cyprus, Czech Republic, Hungary, Poland, Romania, and Russia.

Microsoft Dynamics Online Services support options

Subscription* Enhanced Professional Direct Premier
Community Forums Check mark Check mark Check mark Check mark
Service Dashboard Check mark Check mark Check mark Check mark
Web & Phone Support Incident Submission Check mark Check mark Check mark Check mark
Access to self-help customer portals** Check mark Check mark Check mark Check mark
Unlimited Break/Fix incidents Check mark Check mark Check mark Check mark
24x7 Support Check mark Check mark
Fastest Response Time Next Business Day < 2 hours < 1 hours < 1 hours
Training Materials*** Get Started & Self-Help Resources Check mark Check mark Check mark
Technical Account Management Pooled Assigned
Priority Handling Check mark Check mark
Escalation Phone Line Check mark Check mark
Advisory Support Limited Full
Monthly Review Check mark Check mark
Onsite Services Check mark
Cost Included £3.30 p/user/month £5.90 p/user/month
Min 100 Seats
Contact Premier team

*Default benefit for trial and paid customers
**Access to CustomerSource, Customer Center & Do-It-Yourself Troubleshooting Tool
***E-learning is only available for Microsoft Dynamics CRM Online and limited content is available for Microsoft Dynamics Marketing

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What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM online gives businesses customer relationship management over the Internet with anywhere access to help sales, marketing, and customer care teams work together to deliver personal experiences across every interaction.

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