Microsoft Dynamics for Public Sector
A complete end-to-end solution for public sector organizations
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Public sector applications from Microsoft Dynamics

The most successful public organizations and governments are powered by passionate individuals who are fully empowered to make a difference. When given the right tools, these people can realize their full potential, make government leaner and more responsive, and ensure the outcomes that citizens demand.

Citizen relationship management brings the power of customer relationship management (CRM) to government agencies. With CRM software, small and large e-governmental agencies can track and manage their constituents online, increase cost efficiency, securely manage data, and offer convenient services and transactions around the clock. These combined solutions can be tailored to your organizational needs to help build connections and increase citizen satisfaction. Check out the free public sector templates that can help you get started.

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Government administration management software

Want a more dynamic government? With Microsoft Dynamics, you can provide services to citizens faster and more cost-effectively. You can empower your employees to be more proactive, while gaining the visibility and accountability your constituents demand. Microsoft Dynamics helps government organizations at all levels, including government administration, public services, public safety, justice, defense, and health and human services, with solutions such as 311 citizen service, grants management, case management, permitting, licensing, and financial administration.

Learn more about enterprise resource planning (ERP)
solutions for government
Learn more about customer relationship management (CRM) solutions for government

Government cloud

Government management solution in the cloud

Microsoft delivers cloud-based solutions to US federal, state, and local government customers, helping leaders, policymakers, and those they serve achieve greater impact within their communities. With core case management functionality out of the box and a variety of built-for-government solutions available, organizations can focus on tailoring Microsoft Dynamics CRM to meet their unique mission requirements. Since Microsoft Dynamics CRM is now available on the Microsoft cloud for government with Microsoft Azure and Office 365, customers can have an unparalleled productivity experience, complete with single sign-on and the freedom to get work done from any device.

Get started with the Microsoft Dynamics CRM Online
Government trial
Read the Enable Modern Business Applications white paperLearn more. Read the Frequently Asked Questions (FAQ)

Public safety and justice

Public safety and justice solutions

Improve coordination between programs and agencies, and streamline public safety management with solutions to track offenders, manage incidents, investigate crimes, and respond to emergencies. Whether behind a desk or in the field, Microsoft Dynamics provides solutions for correction management, case management, emergency and disaster response, crime prevention, and asset/fleet management.

Learn more about public safety and justice
solutions using Microsoft Dynamics

Public services

Public services solutions

As governments and administrations contend with the challenges of growing citizen service expectations and shrinking financial resources, they need new tools to promote citizen engagement and government responsiveness. With a consistent view of information—regardless of where it is stored—and well-defined processes that guide workers through tasks at each stage of the case life cycle, a case management solution can support a variety of cases and correspondence. An easy-to-use interface helps to streamline important tasks, such as grant writing, field inspections, permitting, licensing, and call center management.

See how the London Borough of Newham is changing
the way it delivers service
Learn more about government administration and
public service solutions


Healthcare organization management software

Want a more dynamic health organization? With Microsoft Dynamics, you can manage expanding caseloads, monitor delivery of care, and track client, patient, and program outcomes—whether in the office or in the field. You can empower your employees to be more proactive, while gaining the visibility and accountability your patients and clients demand. Microsoft Dynamics helps health organizations at all levels, including healthcare providers, health and human services, and health plans.

See how Evolution Homecare enjoyed a 200 percent
productivity improvement
Learn how the Los Angeles County Public Health Department optimizes nurse workloads to serve 12 million peopleLearn more about Microsoft Dynamics for Healthcare


Education CRM

Educational institutions today face daunting economic pressures and shortages of capital. Leaders are looking for ways to control costs while still providing high-quality service and preserving programs. They need to support a steady—or growing—number of students with fewer resources and staff.

Integrated solutions built on Microsoft Dynamics can help you gain deeper insight into corporate and alumni relations, admissions and enrollment, facilities and asset management, recruiting and staffing, student and teacher performance, and more. As a result, you can use this insight to adjust business processes and to modernize legacy systems to help lower costs and improve productivity for better measurement and outcomes. Solutions for education built on Microsoft Dynamics provide the flexibility of deployment choice—on-premises or in the cloud—to transform the future.

Learn how Mesa Community College automates
enrollment and outreach
Learn how the LSU Agricultural Center supports community
outreach and government reporting

Discover customer success stories

See how these companies are advancing with Microsoft Dynamics. See more.

  • Illinois Department of Corrections and Microsoft Dynamics video case study
    Department of Corrections reforms criminal justice with the cloud
  • University of Washington and Microsoft Dynamics video case study
    Continuing ed program improves prospect experience with CRM solution
  • City of Charlotte and Microsoft Dynamics video case study
    City of Charlotte facilitates tourism planning with event permitting solution
  • Orange County Sheriff's Department and Microsoft Dynamics case study
    Orange County Sheriff's Department powers risk management with CRM
  • UAE Health Ministry and Microsoft Dynamics case study
    Health ministry automates process, reduces admin time by 80 percent
  • Indiana Dept of Education and Microsoft Dynamics case study
    Indiana educators enjoy streamlined, cost-effective licensing solution
  • County Commissioners Association of Pennsylvania and Microsoft Dynamics case study
    Unified case management solution reforms the PA criminal justice system
  • Metropolitan Nashville Airport Authority and Microsoft Dynamics case study
    The MNAA prepares for takeoff with Microsoft Dynamics AX

What's next?

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Explore public sector applications for Microsoft Dynamics.

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