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Public sector

The most successful public organisations and governments are powered by passionate individuals who are fully empowered to make a difference. When given the right tools, these people can realise their full potential, make government leaner and more responsive, and ensure the outcomes that citizens demand.

CRM solutions to manage public organisations and government

A complete end-to-end solution for public sector organisations

Citizen relationship management brings the power of customer relationship management (CRM) to government agencies. With CRM software, small and large e-governmental agencies can track and manage their constituents online, increase cost efficiency, securely manage data, and offer convenient services and transactions around the clock. These combined solutions can be tailored to your organisational needs to help build connections and increase citizen satisfaction. Learn how Microsoft Digital Citizen Management  can help you spend less and achieve more.

Marry content and commerce

2015 UK General Election

The 2015 UK General Election was without doubt the closest run content in recent memory if polling throughout campaigns was to be believed. With the Labour and Conservative parties almost neck-and-neck leading up to election day, the Liberal Democrats on rocky ground throughout and UKIP and the SNP making significant gains, a hung parliament was always the sage bet in such a tight race.

All parties could have benefited from the crucial information Social Engagement provided, be it spotting where their voice was being lost online and putting more resources into a particular platform, identifying geographical locations where discussion was rife and targeting those specific seats or simply analysing keywords and sentiment from voters in order to strengthen their message.

Let's take a look back at one of the most fiercely contested elections in recent times through the lens of Microsoft Social Engagement. 

View the full General Election social engagement snapshot report


Want a more dynamic government? With Microsoft Dynamics, you can provide services to citizens faster and more cost-effectively. You can empower your employees to be more proactive, while gaining the visibility and accountability your constituents demand. Microsoft Dynamics helps government organisations at all levels, including government administration, public services, public safety, justice, defense, and health and human services, with solutions such as 311 citizen service, grants management, case management, permitting, licencing, and financial administration.

Government administration management software

Public safety and justice

Improve coordination between programs and agencies, and streamline public safety management with solutions to track offenders, manage incidents, investigate crimes, and respond to emergencies. Whether behind a desk or in the field, Microsoft Dynamics provides solutions for correction management, case management, emergency and disaster response, crime prevention, and asset/fleet management.

Learn more about public safety and justice solutions using Microsoft Dynamics

Public services

As governments and administrations contend with the challenges of growing citizen service expectations and shrinking financial resources, they need new tools to promote citizen engagement and government responsiveness. With a consistent view of information—regardless of where it is stored—and well-defined processes that guide workers through tasks at each stage of the case life cycle, a case management solution can support a variety of cases and correspondence. An easy-to-use interface helps to streamline important tasks, such as grant writing, field inspections, permitting, licencing, and call centre management.


Want a more dynamic health organisation? With Microsoft Dynamics, you can manage expanding caseloads, monitor delivery of care, and track client, patient, and program outcomes—whether in the office or in the field. You can empower your employees to be more proactive, while gaining the visibility and accountability your patients and clients demand. Microsoft Dynamics helps health organisations at all levels, including healthcare providers, health and human services, and health plans.

Watch the video on the right hand side and see how patients can experience a far better service when deploying a Microsoft Patient care solution. For more information and the second part of the video:

Find out more


Educational institutions today face daunting economic pressures and shortages of capital. Leaders are looking for ways to control costs while still providing high-quality service and preserving programs. They need to support a steady—or growing—number of students with fewer resources and staff.

Integrated solutions built on Microsoft Dynamics can help you gain deeper insight into corporate and alumni relations, admissions and enrolment, facilities and asset management, recruiting and staffing, student and teacher performance, and more. As a result, you can use this insight to adjust business processes and to modernise legacy systems to help lower costs and improve productivity for better measurement and outcomes. Solutions for education built on Microsoft Dynamics provide the flexibility of deployment choice—on-premises or in the cloud—to transform the future.

Education CRM