Microsoft Dynamics for Retail is a modern, unified retail software solution that reduces complexity for retailers, freeing them to focus on connecting with customers and empowering their employees across all channels. It allows you to deliver a complete shopping experience that is personal, seamless, and differentiated.
Microsoft Dynamics CRM and ERP solutions for retail provide you customer engagement capabilities, including retail store operations, channel management, order management, marketing and customer care, and business intelligence. Our retail shop software offers as well important back office capabilities, like procurement and financials, in an end-to-end retail management solution delivering full visibility across the entire business.
Customers shop on their terms
Today's customers live in a connected world and are well informed when making a purchase—before they even walk into a store. In a time when customers are shopping on their terms, retailers need to find ways to better serve and provide them with amazing in-store experiences! To best engage customers, you must empower your employees to provide excellent customer service. This is where point of sale (POS) retail software solutions can help your team to become an even greater point of service. With the rich clienteling capabilities in Microsoft Dynamics’ modern retail POS solution, you can connect with your customers in new and meaningful ways.
Engage connected customers
Customers are connected and informed and want shopping choices. They want the option of going to a physical store, browsing on a tablet at home, or shopping on-the-go using a smartphone. E-commerce and social features in Microsoft Dynamics retail software provide today's retailers with an opportunity to engage and connect with customers through an omni-channel shopping experience. Our retail ecommerce software system allows you to easily connect with friends and followers and can gather purchasing intentions and preferences on Facebook, Twitter, and Pinterest.
Omni-channel is all about being connected to those channels where your customers shop. Our omni-channel retail software provides information, along with easy and consistent shopping experiences, and encourage customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement.
Market smarter in retail space
Easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers with personalised, multichannel retail campaigns, build pipeline, and demonstrate the impact of your marketing. Our retail software solution's features include:
To have control, you need a real-time view of your business and products. And, with that control, you can have more efficient people and processes, a better handle on costs, happier customers and, ultimately, greater profits. Our ERP solution for retail includes:
Increase insights into your finances, and streamline financial planning and performance management in retail, whilst attending closely to cash flows, controls, costs, and risk, with one integrated retail store software solution that helps you reimagine finance to drive impact.
See how these companies are advancing with Microsoft Dynamics.