Microsoft Dynamics for Service Industries
Empowering employees to deliver the very best at every client touch point
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Microsoft Dynamics offers flexible business applications that help deepen client engagement, increase employee productivity, and drive business results through familiar, intelligent, and connected user experiences across organisations providing legal, architecture, construction, engineering, accounting, and consulting services.

Learn more about Microsoft Dynamics for
professional services organisations
Develop the best talent, inspire innovative interactions and collaboration

Today's digital world is progressively changing the way that clients interact with professional services firms. Client expectations are shaped by day-to-day consumer experiences, in which immediate responses and on-demand self-service access to information are the norm.

Now more than ever, building trusted relationships and maintaining a solid reputation depend on delivery of outstanding and increasingly distinctive experiences—not just for a single project or at executive levels, but consistently across all client interactions with the firm.

Learn about Microsoft Dynamics solutions for
engineering and construction organisations
Microsoft Dynamics solutions for client-centric service

Talented professionals are a firm's primary revenue-producing assets and typically account for 70 per cent of total costs. More effective utilisation of available expertise, plus higher productivity through collaboration and best practices, can increase revenue per employee and firm profitability. The key is to recruit the right people, assign them to the right projects, and ensure they apply the right practices.

Learn more about the ongoing transformation
of the consulting profession
Deliver next level service value

In an increasingly competitive world, client organisations are running faster than ever to serve their customers. Service providers need to operate at the speed of their clients, and their professionals need the right information and tools at their fingertips to deliver instant status updates, make better decisions faster, and execute without delay.

Learn why growth-oriented professional services organisations require integrated solutions
The right information at the right time

Why Microsoft Dynamics for Service Industries?

Microsoft Dynamics business solutions are designed for Service Industries, combining project management, resource management, communication, and business solutions tailored to your organisational needs to help reduce costs and increase customer satisfaction.

With Microsoft Dynamics at its centre, a service organisation can modernise its workplace, provide efficient client service, manage a distributed talent pool, and maximise profitability—all with a low total cost of ownership (TCO) and rapid time to value.

Microsoft Dynamics lets you choose from cloud or on-premises deployment, with the option to migrate from one deployment model to another, as business needs change:

  • Deployment. Choose cloud or on-premises implementation, using the same architecture and codebase.

  • Access. Access many features through web browsers, mobile devices, and Office applications.

  • Pricing. Explore models that are simple, flexible, and focused on the needs of individual roles in your company.

  • Partners. Find partners in your region with expertise to configure the right solution for your needs.

Learn more about Microsoft Dynamics CRMLearn more about Microsoft Dynamics AX for Service Industries

Discover customer success stories

  • Servcorp and Microsoft Dynamics
    Servcorp helps businesses realise their dreams, with Microsoft Dynamics
  • Grant Thornton and Microsoft Dynamics
    Microsoft Dynamics CRM helps Grant Thornton member firms deliver better value to clients
  • AMEC and Microsoft Dynamics
    Global construction giant achieves tighter company integration with Microsoft Dynamics
  • Hitachi and Microsoft Dynamics
    Hitachi Solutions America realigns its business, using Microsoft cloud solutions

What's next?

Search for more partners

Find a Microsoft partner with Service Industry experience.

Become a Dynamics Services Firm

Download the "2014 Service Performance
Insight Benchmark Report."




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