Service industries

Clients today are looking for highly responsive and transparent service delivery with clear economic value. Our purpose is to help providers meet and exceed these expectations by delivering reputation-enhancing service experiences reliably across offices, practices, and time zones. And at the heart of our vision is the dynamic service professional—talented problem solvers who can adjust to changing client, market, and operational needs because their business applications and tools are integrated-by-design yet built-to-flex to evolving business demands.

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Capitalise on talent and catalyse innovation

Capitalise on talent and catalyse innovation

Improve utilisation by balancing people and project assignments across offices, practices, and time zones while enabling virtual teams with rich, real-time collaboration.

Cultivate reliably unique client experiences

Cultivating reliably unique client experiences

Build your firm's reputation one client service experience at a time with business applications and baked-in methodologies that deliver predictable outcomes.

"The Microsoft technologies have given us powerful customer relationship capabilities, so now we can create value-added service offerings for our customers." - Carmel Wynkoop of Network Equipment Technologies.

Compress time to insight and action

Learn how CAI uses Microsoft Dynamics technology

Make smarter decisions faster with rich contextual and role-specific information that drives automation and streamlines execution.

"By using Microsoft Dynamics, we've tightened our revenue-to-cash cycle while providing more detailed, timely, and actionable operating information to our leadership team." - Andy McIntyre of Computer Aid, Inc.

Discover customer success stories

See how these customers are unlocking their potential with Microsoft Dynamics. More stories.

Black & Veatch
Computer Aid Inc.
Tata Technologies

Additional resources for service industries

Designed and built for change

Plan for the future with innovative business solutions for dynamic engineering and construction firms that demand flexibility and agility.

Get a Microsoft perspective

Understand which industry trends and professional services organisation pains and challenges are top-of-mind for Microsoft and what solution offerings we are bringing to market.

Get started

Find a Microsoft partner with service industries expertise.

What is Microsoft Dynamics for service industries?

Microsoft Dynamics business solutions designed for service industries combine project management, resource management, communication, and business solutions tailored to your organisational needs to help reduce costs and increase customer satisfaction.

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