Meet the Frustrations

The Frustrations embody the typical business frustrations most UK workers – from junior to senior management – can relate to, as shown so tellingly by our research report, The Daily Grind: Break the Mould. Any of these characters look familiar? Mr Home Late? Miss Overlooked? Professor Inbox? Find out more about them below.
Tied to the office, Mr Home-Late is never home in time to attend sports days or to read a bedtime story. Pallid in complexion, constantly checking his watch, with unkempt hair and bags under his eyes, he’s overworked, exhausted and seems resigned to his work/life balance being out of kilter.
Aching from sitting in dozens of long, unproductive meetings, Mr Pain-In-The-Backside knows there are less time-consuming ways to share information and make decisions. Wincing as he straightens up, the slightly overweight Mr. Pain-In-The-Backside clutches his posterior in the hope the numbness will fade.
Fanatical about customer service, Miss Control-freak wants to have meaningful and relevant conversations with customers and prospects. Frantic and trying to see all around her, she doesn’t know whether she’s coming or going. Eyes wide, arms outstretched, she’s visibly fearful of dropping the ball.
Constantly striving for the zero-inbox nirvana, Professor Inbox toils endlessly, flagging, actioning and forwarding, leaving little time to apply his considerable experience creatively. Email has its place, but the inbox is often abused. There are other ways to communicate and getting the mix just right is key to key to effective communication.
Used to getting immediate responses in her personal social channels, Miss Impatient longs to converse in a similar fashion to get the job done quicker. Arms folded and tapping an irritated toe, she tuts, half scowls and flushes with impatience.
Hardworking and highly skilled, Miss Overlooked is forever passed over for promotion. Her professional profile on LinkedIn is more comprehensive than her internal profile. Prim, neat yet huffing and puffing, she’s over eager, on tiptoes and straining to be recognised.
We believe there’s a better way. In a world where business is reimagined, it’s easier to nurture new thinking and innovation, seeing opportunities for people within business and the potential outside of it.
Do any of these characters seem familiar? If so, what could you change about the way you work to make these familiarities a thing of the past? Let us know on Twitter.
Find out more about the challenges facing the UK’s workforce in our new report: The Daily Grind: Break the Mould