Improve the value of customer relationships

At Microsoft, we can help organisations take advantage of social media and integrate it with new and existing communication tools that allow people to communicate to customers in new ways. Increasing productivity using social tools can reduce costs and allow organisations to respond faster to new opportunities.

Connect and share with colleagues in real time

Allows all employees to connect seamlessly and connect and collaborate while travelling. Simplify how people share and work together and follow customers activities and news.

Become more engaged with customers

Enagage customers through social apps which combine with professional tools. Analyse social media and data for feedback and opportunities and deliver targeted social marketing.

Enterprise Insights



Resources

  • CRM article

    Executive webcast: Innovate with Social Improving Collaboration and Connections in the Enterprise

    Hear Microsoft executives and industry leaders in a dynamic discussion around one of the top four CIO priorities that will dominate the next decade.

     
  • Featured Video

    Raising the Bar: Social Media, Consumerisation of IT and Security

    How is the proliferation of social media impacting the roles of chief information security officers?

     
  • CRM white paper

    Making Microsoft Social

    Find out about Microsoft’s internal social enterprise initiative.

     

How we can help

  • Office 365

    Office 365

    The latest communications and collaboration tools from Microsoft.​​​

  • Sharepoint 2010

    Sharepoint 2010

    Allowing teams to collaborate, find resources, corporate information, manage content and workflow, and leverage business insight.

  • Lync

    Lync

    A variety of communication methods such as instant messaging, conferencing, and enterprise voice, helping you reduce the operating costs of travel, telecom and IT.

  • Yammer

    Yammer

    Yammer brings the power of social networking to your company and is designed for company collaboration, file sharing, knowledge exchange and team efficiency.