My Asha (Series 40) phone does not work or respond as expected

1. Restart your phone.

Remove the battery, and put it back into the phone. Switch your phone on.

2. Restore the original factory settings

Select Menu > Settings > Rest. factory sett. There are two options to follow, depending on whether:

  • The phone keeps the personal data, select Settings only.
  • The phone resets all preference settings and delete all personal data, select All.

You will be prompted to type in the security code to perform the above actions.