When you want to learn more about how to use your product or you are unsure how your device should function, go to, or using a mobile device,

If this does not resolve your issue, do one of the following:

  • Reboot your device. Switch off the device, and remove the battery. After about a minute, replace the battery, and switch on the device.

  • Restore the original factory settings.

  • Update your device software.

If your issue remains unsolved, contact Nokia for repair options. Go to Before sending your device for repair, always back up the data in your device.