Remove any kind of protective foil or tape from the screen to check if it prevents the touch screen working. It has been observed that some 3rd party screen protectors for Lumia 1320 may degrade the touch screen performance. The problem can be fixed by removing the screen protector foil.
- Why do I see 'Critical update' notification on my Lumia phone?
- Will I get “Hey Cortana” voice activation after Lumia Denim update?
- Which transfer methods does the Transfer my Data application support?
- I cannot download or get application updates when first starting the Store app on my Lumia. How can I resolve this issue?
- The glance screen content is black and the settings are blank showing only the header in my Lumia. What can I do?