If your Nokia device containing music store content has been sent for repair, you may need to recover the music that you had stored on it. This is because the service cannot guarantee that content will be preserved during repair. Please, use the Nokia Suite PC application to backup the content stored in your device.
Before recovering your music. Before the recovery you should backup all your data and format the phone memory.
- Open the Nokia suite PC application and sign in > connect your phone to PC via compatible USB data cable > select Tools > Backup.
- Format your memory card and/or mass memory. For more information, see the user guide of your phone.
Please be aware that formatting of memory will delete all content from memory card and/or mass memory. To preserve your content, use Nokia Suite to backup your data.
Recover your music. To recover the music that is stored on your PC you can either use the Nokia Suite or Nokia Music player application on your PC.
- Open the Nokia music player > connect your device to PC via compatible USB data cable > select My music > drag and drop the individual songs or albums into the phone. You can also use the auto transfer option (if configured).
- Open the Nokia suite and sign in > connect your phone to PC via compatible USB data cable > go to Music tab > right click on Music Library > Copy to device.