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Making business simpler with Microsoft

Please find below details of the primary support channels available to all our Microsoft Partner Network (MPN) partners.

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Partner Concierge

MPN Portal

Your starting point for all support queries

MPN Core Benefits

Core benefits are provided to all partners when they enrol or renew their membership in the Microsoft Partner Network (MPN)

Top Partner Questions

Recently updated with the goal of making it easier for partners to navigate to the key Customer Services & Support (CSS) and European Operations Centre (EOC) support resources

Live Chat

Available to all partners from the Support section of the MPN Portal, providing direct access to our dedicated Frontline Support team for partners

Cloud Enablement Desk

The Cloud Enablement Desk (CED) is here to help you navigate MPN, decode your benefits, and drive towards the milestones and outcomes that matter to your business during a six-month engagement

Partner Support Community

A public forum, moderated by our Frontline Support agents, providing guidance on partner membership and programs

Online Submission Form

Available to all partners that log in to the MPN Portal and goes straight into our Frontline Support team

Microsoft Partner Community

An online discussion community designed to be the one united platform that drives partner and Microsoft business conversations through an engaging and easy-to-use digital platform

Technical Services Blog

A worldwide group of consultants who focus on helping Microsoft partners succeed throughout the business lifecycle

Phone Support

For Action Pack and Competency partners only, once you've completed the Online Submission Form you will also have the option of calling our Frontline Support team directly

Partner Center

All the resources that are available via the MPN Portal plus additional Cloud Solution Provider (CSP) specific resources

Visit the site

Operational Support

Guidance on how to make contact, escalate and receive regular updates

How to engage

The How Do I Engage with Microsoft Operations guide has been created by our team at the European Operations Centre (EOC) and includes details on how to make initial contact with the team along with guidance on how to escalate an issue is required.

Download the guide

Stay up to date

To receive regular email updates on operational matters from our colleagues at the EOC, including updates to the How Do I Engage with Microsoft Operations guide, please raise a ticket via our Call Logging Tool (CLT) and request that you be added to our database of contacts for your business.

Call Logging Tool

Microsoft Readiness

Detailed guidance on all operational matters

The Microsoft Readiness site provides detailed guidance on all operational matters dealt with by our team at the EOC. It includes our latest communications along with an Ops Academy designed to help educate our partners on key operational topics.

Visit the site

Marketing Concierge

Take advantage of our team of marketing experts and stay ahead of the competition

Here on the Marketing Concierge, we pride ourselves on offering a service that helps you to evolve your marketing and offer the best possible service to your customers through our vast range of marketing and sales services.

We all recognise that great customer experience is critical to an organisations success and every day we're enabling Microsoft partners to use technology to cost-effectively target new or existing customers. Furthermore, our sales training packages will give your team the relevant skills and product knowledge they need to feel confident that they're doing a brilliant job. The Marketing Concierge also offers ready-to-go packages to help you drive customer product usage to then ensure repeatable business and most importantly, contribute to retaining customer loyalty. Marketing packages aren't the only thing you can take advantage of. If you're looking for advice around your Microsoft-focused webpages or content and resources to help build out a campaign, we're here and equipped to help.

Allow us to take the time to find what is right for your business and devise a plan to assist in driving tangible results. If you're still not convinced, contact us today and we'll walk you through anything you want to know.

Unlock your potential as a Microsoft partner

If any of the channels listed above should fail to provide you with the support you require please contact us at the Partner Concierge team with details of why the response you've received is not satisfactory and we'll gladly follow up with the appropriate teams for you.

Call us on 0330 587 8007 Email Partner Concierge Email Marketing Concierge

BUSINESS HOURS 09:00 - 17:30