With the relevant information at your fingertips you can connect with your customers, business partners and team to provide better customer experiences and grow your business.
As a business owner, we know how important it is to be able to connect with your customers, and your colleagues, wherever, whenever. Customer satisfaction comes from really knowing your customer so you can personalise their experience.
We understand this at Microsoft, that’s why we recommend Microsoft Dynamics CRM Online to people like you.
You can use customer data to enable more engaging interactions and stay connected to your customers to inspire loyalty and uncover opportunities. You can also quickly and easily collaborate with your colleagues, sharing and working on documents and information to get things done quickly.
Empower your sales teams to be more effective by having a strong connection with their customers.
With Microsoft Dynamics CRM Online your business can easily implement tailored customer engagement processes to ensure consistency across your teams and create rich, interactive dashboards, data visualisations, and presentations so you can track and monitor opportunities and focus on what is important.
Whilst you and your team are out of the office, it is important they can access sales and service data, hold meetings and collaborate with anyone wherever the work takes them. With Microsoft Dynamics CRM Online and Office 365 you can make your team more effective by providing a complete customer relations solution.
You get a familiar experience across your PC, phone, tablet, and laptop, enhancing productivity and saving costs by letting your workers use the devices they already own.
Do you track what your customers are saying about you on Social Media? How do you use Social to win new customers?
Take a closer look at Microsoft Social Engagement and see how you can listen to, find and keep new and existing customers. By empowering everyone in your organisation to deliver amazing customer messages and experiences it’s an easy way to differentiate your business from the competition.
Dynamics CRM Online offers sophisticated customer relationship management software through a hosted cloud computing model. It provides your staff with the tools to develop faster, more profitable sales and build stronger relationships with customers. And as it’s hosted in the cloud, there’s no additional in-house IT or admin hassle.
At Microsoft, we have a network of partners who are expert in our software solutions and who have small and medium business expertise. A partner will work with you to assess your business goals, help you identify the best option for your business and then support the optimal implementation.
The Alcumus Group see’s the benefit of integrated cloud technologies to accelerate growth.
With Microsoft Dynamics CRM Online, Microsoft Office 365 and Power BI for Office 365, sales reps can go to one place for all of their tasks.
Microsoft Social Listening and Social Insights are now available in Dynamics CRM. This type of affordable, democratized social insight is set to change the game for businesses.
View the potential business benefits of having a cloud-based customer relationship management