Warranty Repair Service

Whichever Nokia original handset# is used, Hong Kong or Macau customers can get convenient and efficient repair service* locally. For details, please visit our website: http://www.microsoft.com/en-hk/mobile or call our Customer Service Hotline 2136 6338 (Hong Kong) or 2833 3666 (Macau).

# Warranty service will be offered in Hong Kong or Macau for original handsets with the “Nokia Care Warranty Label” OR an authorized receipt issued by local network service provider / Nokia dealer. (Hong Kong : CSL (One2free, 1010), PCCW, 3HK, Smartone, China Mobile Hong Kong, Broadway, Fortress, Wilson Communications). Macau : CTM, Smartone, 3, and Fortress.

* only valid products under warranty. Nokia Care center reserve the right to make final decision on repair hours.

Please note : No bilateral warranty service is offered between Hong Kong and Macau. Please contact local Nokia Care center for services.

Tips :

It has recently come to our attention that there are incidents which SIM cards are unable to be removed from the phone. Most of these incidents are due to the use of the new version of the SIM card adaptor, in general,  it is known as Nano-SIM card Adaptor (superfine version of SIM card adaptor). The size and thickness of Nano-SIM card is different from the standard size of Micro SIM card. This may result in damaging the phone's Micro SIM card reader and hence,  a message "Failed to recognize the SIM card or SIM card adaptor block inside the phone” will be shown.  

Important Note:
Nokia products are NOT compatible with these Nano-SIM Adaptor, please DO NOT use in Nokia products! The damage of the Nokia product due to the use of the Nano-SIM Adaptor will NOT be covered by warranty repair service and Nokia will reserve the right to charge customer for phone repair service under such circumstances.

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