Frequently Asked Questions
How can I find out the status of my submission?
How many complimentary kits am I eligible to receive?
How long does it take to receive my complimentary kit?
Do you ship to P.O. boxes?
Can a submission be rejected?
Is there a minimum purchase price to qualify for a complimentary kit?
Do I need to provide a purchase receipt or other proof of purchase?
Do I need to send you my software disc(s)?
What is the complete list of items I need to send in?
Will you send my software back to me if I do not qualify for a replacement kit?
I have a Volume License version of Windows or Office, do I qualify for a complimentary kit?
How can I tell if my software is counterfeit?
If I have more questions, how can I contact customer service?