Frequently Asked Questions
ExpandGenuine Program Website:
If you believe you have purchased more than one article of counterfeit software, you may visit the Genuine Program website for more information about genuine Windows and genuine Office software.
ExpandWill you send my software back to me?
Software submissions are not returned to customers.
ExpandWhat do I do if I have a Volume License version of Windows or Office and experience issues with it?
If you have a Volume Licensing product, please visit http://www.microsoft.com/en-us/piracy/knowthefacts/default.aspx
ExpandHow can I tell if my software is counterfeit?
We realize that sometimes it can be challenging to tell whether software is genuine, and invite you to visit Microsoft’s How to Tell website for more information. There you will find more information about genuine Microsoft software and how to determine if your software is genuine.
ExpandHow many complimentary kits am I eligible to receive?
You are eligible to receive a maximum of one Office complimentary kit. If you believe you have purchased more than one article of counterfeit software, you may visit the Genuine Program website for more information.
ExpandIs there a minimum purchase price to qualify for a complimentary kit?
Yes, depending on your market and the type of software purchased, there is a minimum purchase price that you must have paid the reseller in order to qualify for a complimentary kit.
Expand If I have more questions, how can I contact customer service?
Please visit http://support.microsoft.com/contactus if you have additional questions.

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