Deliver amazing customer experiences. New social, marketing, and customer care solutions coming this spring.
Deliver amazing customer experiences
New social, marketing, and customer care solutions coming this spring.
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Now there’s a CRM solution that helps you deliver amazing customer experiences

Microsoft Dynamics CRM helps reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty.

Customer relationship management (CRM) delivers a holistic view of each customer that enables client-facing employees to make expedited and educated decisions about strategic efforts in the sales, marketing and customer service fields.

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Take the fastest track to unlocking your full potential

Office 365 + Microsoft Dynamics CRM

Microsoft Dynamics CRM alongside Office 365 empowers your teams to engage more effectively with your customers. This combined power of customer relationship management with already-familiar Microsoft Office tools helps you take productivity to a whole new level:

  • Easy to adopt. Use familiar tools that provide dependable experiences across PCs, mobile devices and browsers, whether you’re using cloud or traditional applications.

  • Available anywhere. Work seamlessly online or offline with anywhere access to information and applications.

  • Team-oriented. Share information easily inside and outside of your organisation with change-tracking and memory capabilities that simulate social tools like Twitter.

  • More secure in the cloud. Enjoy financially backed security, data privacy, and consistent Microsoft-managed upgrades that can take the worry out of detailed day-to-day administration.

Flexible, high-value and simple to understand licensing

Microsoft Dynamics CRM 2013 licensing purchase options

  • Enterprise Agreement (EA)

    The best licensing program for commercial and government organisations that want to standardise IT across the enterprise yet retain the flexibility to choose from on-premises and cloud services.

  • EA Subscription

    An enrollment under the EA that provides a lower initial cost based on a three-year subscription, the ability to increase or decrease subscription counts on an annual basis, and non-perpetual licenses that end with your subscription term.

  • Enrollment for Education Solutions under Campus and School Agreement (CASA+EES)

    A subscription licensing program available to both primary/secondary and higher education, the Enrollment for Education Solutions (EES) offers the simplicity of counting people instead of PCs/devices. CASA+EES is for institutions with a 1,000 or more full time employees (FTE) employees or students.

  • Microsoft Online Services Programme (MOSP)

    A subscription-based programme for organisations with five or more users that want to subscribe to, activate, provision, and maintain online services seamlessly and affordably directly through the Microsoft.com website.

Note One non-production instance is included with 25 or more Professional USLs. For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. U.S. list prices through Microsoft Online Services Program.

Discover more options with Dynamics CRM 2013

Dynamics CRM 2013 Online support offerings

Microsoft Dynamics CRM Online support provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximize ROI. CRM Online support lets you choose a plan that best meets your business needs, and gets you back to work faster whenever issues arise.

Note This capability is available only to Microsoft Dynamics CRM Online customers that subscribe through the Microsoft online services environment. Professional Direct Support for CRM Online is available in limited geographies of the United States, United Kingdom, and Canada.

Subscription* Enhanced Professional Direct Premier
Community Forums Check mark Check mark Check mark Check mark
Service Dashboard Check mark Check mark Check mark Check mark
Web & Phone Support Incident Submission Check mark Check mark Check mark Check mark
Access to self-help customer portals** Check mark Check mark Check mark Check mark
Unlimited Break/Fix incidents Check mark Check mark Check mark Check mark
24x7 Support Check mark Check mark
Fastest Response Time Next Business Day < 2 hours < 1 hours < 1 hours
Training Materials Get Started & Self-Help Resources Check mark Check mark Check mark
Technical Account Management Pooled Assigned
Priority Handling Check mark Check mark
Escalation Phone Line Check mark Check mark
Advisory Support Limited Full
Onsite Services Check mark
Cost Included Contact your partner -- Contact Premier team

*Default benefit for trial and paid customers
**Access to CustomerSource, Customer Center & Do-It-Yourself Troubleshooting Tool

Microsoft Dynamics CRM On-Premises support offerings

Your Microsoft Dynamics solution puts you at the top of your game—and your Microsoft Dynamics service plan keeps you there. Microsoft Dynamics CRM Support lets you choose a plan that best meets your business needs, and gets you back to work faster whenever issues arise.

Along with the services provided by your Microsoft Partner, enrolling in a Service Plan for Microsoft Dynamics can give you the winning combination to help you succeed.

Learn more about the benefits available in each of the service offerings provided for your Microsoft Dynamics CRM solution.

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