Find innovative solutions to help manage your business and customers
Find innovative solutions to help manage your business and customers

Solutions

Through our flexible and innovative solutions, Microsoft is committed to delivering best-in-class processes and technology that can help strengthen your business core.

Learn about our Microsoft Dynamics CRM customer relationship management (CRM) and Microsoft Dynamics enterprise resource planning (ERP) business solution software.

See Microsoft Dynamics CRM solutionsSee Microsoft Dynamics ERP solutions

Microsoft Dynamics CRM solutions

Sales

Learn how you can work with your team while on the go.

You strive to outsmart and outpace your competition, so you understand how important it is to equip your people with the right customer relationship management tools to win. Microsoft Dynamics CRM can help sales teams become prepared and insightful, collaborative and connected, quick and mobile, and highly productive.

Watch how you can work with your team while on the goThe Dynamic Sales Team Whitepaper

Customer care

Empower your agents with a powerful platform that drives high-volume, high-complexity call centres.

Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. Microsoft Dynamics CRM is built to enable each person in your organisation to thrive. With the right system of engagement, you can more than inspire them. You can enable them to do what they do best—shine.

Marketing

Feel the power of multichannel marketing at your fingertips.

Your business revolves around the relationships you are able to cultivate with your customers. You want to attract new customers, retain the ones you have, and grow their business with you.

Microsoft Dynamics CRM and MarketingPilot give you the insight you need to better understand your customers. With powerful behavioural and marketing analytics, you can easily target and segment your customers, understand what they are interested in, and then engage them at the right time with the right message.

Social

Enterprise Social from Microsoft can put your business strategies into action.

With Enterprise Social from Microsoft, you can put your business strategies into action more quickly and effectively:

  • Listen. Hear what your customers are saying, uncover trends, and identify influencers.

  • Engage. Take part in meaningful conversations with your stakeholders.

  • Collaborate. Connect with people quickly and easily, and work together to desired outcomes.

  • Amplify. Create broad awareness of your message.

  • Solve. Grow and harvest community knowledge, and connect customers to solve problems.

  • Innovate. Take action on ideas and opportunities gleaned from the crowd.

  • Analyze. Get real-time feedback, monitor buzz, detect sentiment, and measure impact.

Enterprise Social brings new power to your business.

Technology

Get configurable rules, processes and workflows, plus superior scalability and performance.

Configuration

With point-and-click configurations and customisations, Microsoft Dynamics CRM makes it easy to fit your scenarios and business needs. Empowered by a process-oriented user experience and visual designer, you can rapidly build your business model and configure your business processes for maximum agility.

Integration

Microsoft Dynamics CRM embraces an open technology platform that helps to unify and optimise your investments in various technologies. Developers can leverage .NET and many other open technologies to build integrations with a vast array of Microsoft and non-Microsoft applications.

Extensibility

Microsoft delivers a rich and robust application framework designed to help customers to extend and build additional lines of business workloads, on top of Microsoft Dynamics CRM. You can rapidly customise Microsoft Dynamics CRM for extended CRM workloads to accelerate delivery, enhance the value of your deployment, help improve business relevance and drive operational excellence.

Microsoft Dynamics ERP solutions

Supply chain management

Find exactly the information you are looking for.

Microsoft Dynamics ERP is fit to your company’s supply chain—not the other way around—and it comes with a host of other organisation-changing capabilities that can make it easier for your entire company to connect and collaborate. Microsoft Dynamics ERP gives you the ability to find exactly the information you’re looking for—as high-level or as in-depth as you’d like—so you can make smarter decisions more quickly.

Business intelligence

Know what's coming, not merely what's happened.

When you can see, in real time, what’s going on in the workplace, and when you have the details that Microsoft Dynamics provides, you’ll not only be able to recognise your opportunities, but you’ll also be able to capitalise on them:

  • Identify where sales are headed and how inventory stacks up.

  • Help predict trends and avoid pitfalls.

  • Know how profits are projecting, and be ready to react.

  • Determine when to add products or services.

Human resources

Be a dynamic human resources professional.

It’s your job to attract and retain the very best talent—and to keep your existing employees as positive and productive as possible. With Microsoft Dynamics ERP, you get intuitive tools, plus role-based, personalised dashboards and key performance indicators targeted to the specific jobs people do. This can make their jobs easier and gives you immediate, clear and controlled visibility into the information you need most.

Financials

Maintain accountability and compliance in shifting market conditions and changing regulations.

Microsoft Dynamics ERP helps you maintain accountability and compliance while giving you the speed and agility needed to respond to shifting market conditions and changing regulatory requirements. Keep a close eye on critical banking activities, and automate financial management processes to make better business decisions.

Projects

Managing the "what, when and how much" of every project.

With Microsoft Dynamics ERP, you’ll get detailed, yet accessible, reports that give you an accurate picture of your accounting, billing and project processes, so you can know precisely what every project is costing.

When you can automate manual processes like data entry, changing orders and other fluctuations, you can stay on top of things more easily. Your efficiencies can therefore save time, help improve customer relationships, your team’s performance and overall profits.

Take the next steps

Microsoft Dynamics CRM

Customer relationship management solutions provide powerful tools for sales, marketing, and customer service.

Microsoft Dynamics ERP

Enterprise resource planning provides financial, operational, and other key business management solutions.

Get started

Microsoft Dynamics partners can help you implement a solution tailored for you.