Building Industry Leader Uses Technical Advisory Services Architecture Assessment to Gain Optimal Performance from Microsoft Dynamics CRM

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*I am deeply satisfied with the feedback we received through Technical Advisory Services for Microsoft Dynamics. The clear, complete explanations demonstrated rich expertise with Microsoft Dynamics CRM. I’m confident that all the suggestions will help us gain more value from the solution.*
Lorenzo Anzola, CIO, Mapei
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Mapei wanted to optimize its implementation of Microsoft Dynamics CRM, and the company’s sales force wanted to use the solution to let customers submit their own orders efficiently. Mapei asked Microsoft to review the solution architecture, which a Microsoft partner designed, to ensure that the implementation followed best practices and recommendations from Microsoft. An Architecture Assessment through Technical Advisory Services (TAS) for Microsoft Dynamics provided guidance and recommendations for the implementation of Microsoft Dynamics CRM 4.0. The results included guidelines on the solution design and helped the company make the best decisions regarding hardware procurement and configuration. Through TAS, Mapei received valuable feedback regarding hardware requirements, Microsoft Dynamics CRM implementation best practices, and optimal client configuration.

Mapei wanted its deployment of Microsoft Dynamics CRM 4.0 to connect several line-of-business groups and provide contact and sales data management for an initial group of 170 employees. The solution architecture incorporates a balanced front-end solution, including two computers hosting the Web application, and relies on a clustered instance of Microsoft SQL Server 2005 Enterprise with a storage area network device to store the database files. The SQL Server Reporting Services Web site is deployed on a dedicated machine. The server running Microsoft Dynamics CRM and the machine running SQL Server Reporting Services are virtualized by means of an ESX VMware solution. The clustered database servers reside on physical hardware. The front-end machines balance their workload with network load-balancing software.

The client machines are configured according to the implementation guide for Microsoft Dynamics CRM and connect to the servers through several networks: a LAN, via a virtual private network (VPN) over ADSL, via VPN over UMTS/HDSPA provided by Telecom Italia Mobile, and accelerated private network over UMTS/HDSPA.

To ensure the validity of its solution, Mapei worked with Microsoft to perform an Architecture Assessment, available through Technical Advisory Services for Microsoft Dynamics CRM. With the validated solution architecture, Mapei can take advantage of the full potential of Microsoft Dynamics CRM and operate the solution with consistently strong performance and a high level of dependability.

For more information about other Microsoft customer successes, please visit: www.microsoft.com/casestudies

Customer Size: Large Organization
Industry: Life Sciences, Chemicals; Oil & Gas, Mining; Process Manufacturing & Resources
Country or Region: Italy
Solutions:
  • Microsoft Dynamics CRM 2011
Organization Profile:

Mapei, based in Milan (Italy), is one of the world’s leading manufacturers of adhesives and ancillary products for installing floors and wall coverings. The company also provides other chemical products for the building industry, including waterproofing products, special mortars and sand mixtures for concrete, and products used in the renovation of historic buildings.

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