Judiciary Improves Efficiency and Promotes Economic Justice using a CRM and ERP Solution

Burdened with limited technology and inefficient workflows, the High Court Commercial Division was facing increasing difficulty in fulfilling its obligation of resolving commercial cases speedily and efficiently. Deploying Microsoft Dynamics CRM 2011 and Microsoft Dynamics NAV 2009 enabled the court to be more efficient and responsive to the needs of the litigants as well as promote judicial effectiveness.

As a specialized division of the High Court of Malawi, the Commercial Court is tasked with the speedy resolution of commercial disputes. For the court, living up to this duty is of paramount importance. This is in line with the judiciary’s vision of being accessible and efficient as well as fulfilling the mission of providing independent and impartial justice, including providing judicial services that are productive; with the purpose of earning the respect, trust and confidence of the Malawian society.

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*Implementing Microsoft Dynamics CRM 2011 and Microsoft Dynamics NAV 2009 has helped the High Court Commercial Division fulfill its mandate of interpreting the laws of Malawi, improved efficiency and access to information.*

Hon. Chief Justice L. G. Munlo
Malawi Judiciary

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Like many of the other courts in the judiciary, the High Court Commercial Division was struggling in keeping track of all cases that were filed, including documents, depositions and other evidence presented by litigating parties. This was exacerbated by the fact that these documents were filed in paper form. It was not uncommon that a stack of boxes referred to a single case. This made the task of reviewing the evidence time-consuming for a judge.

The clerks of court were also having problems of their own in trying to schedule court cases. With an average of fifty cases filed per month, it took a long time before a case could be initially heard by a judge. This meant that a case could drag on for years.
The court process were driven by lawyers, who would come any time to move the court, regardless of the expired time limit, as there was no readily available information on the case status.

Solution
In order to provide the High Court Commercial Division with the possibility of fulfilling its mandate, the court engaged the services of Techno Brain Limited, a Microsoft Gold Partner with considerable expertise in the public sector. Based on the court’s requirements, a customized case management processing workflow was created using Microsoft Dynamics CRM 2011 and Microsoft Dynamics NAV 2009 as the primary solutions.

Benefits
These solutions have allowed the court to take control of all judicial proceedings by being able to view all information pertaining to a case in an electronic format. It also enhanced judicial transparency by giving the public access to court decisions, as well as allowing court personnel the ability to email litigating parties of important dates and notices relating to their case. Being able to file cases and pay for the required docket fees and get a small receipt, has helped in keeping the paperwork to a bare minimum. These enhancements have resulted in a more efficient judiciary and shorter periods in resolving cases.

Next Steps
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This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Customer Size: Medium Organization
Industry: Legislative Bodies; Public Safety & Justice
Country or Region: Malawi
Solutions:
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics NAV 2009
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