Microsoft Dynamics Business Solution
Find innovative solutions to help manage your business and customers

Solutions

Through our flexible and innovative solutions, Microsoft is committed to delivering best-in-class processes and technology that can help strengthen your business core.Learn about our Microsoft Dynamics CRM customer relationship management (CRM) and Microsoft Dynamics enterprise resource planning (ERP) business solution software.

Connect your people, processes, and systems with a complete solution for business. Microsoft Dynamics CRM is our customer relationship management (CRM) solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management. Microsoft Dynamics ERP is our enterprise resource planning (ERP) solution that helps businesses manage their financials, supply chain, operations, and people.

Start with what you need now and add as your business needs change. In the cloud, on your servers or with a hybrid combination.

See Microsoft Dynamics CRM solutionsSee Microsoft Dynamics ERP solutions

Microsoft Dynamics CRM solutions

Sales

Microsoft Dynamics CRM Mobility

Your customers know more than ever before. Buying decisions are often made before you can even engage. Sales must adapt to the new customer journey. Sales teams need tools that are familiar, intuitive, and easy to adopt to help them be more effective. Discover resources that can help you sell more and drive results:

Learn more about our new mobile experience.

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Work across teams, geographies, and work groups.

TestDrive CRMSee how companies are advancing with
Microsoft Dynamics CRM 2013

Service

Microsoft Dynamics CRM Contact Center

Your customers are everywhere and, to serve them effectively, that’s where you need to be, too. Provide responsive, relevant, effective service—anywhere, any time, on any device. Inspire loyalty, empower agents, and drive service resolution. With our service capabilities, you can:

  • Engage customers via their channel of choice across web, social, chat, and mobile, with full multichannel service capabilities.

  • Give your employees a single, unified tool to deliver fast, amazing customer service with the Unified Service Desk.

  • Help reduce service response times, improve case resolution, and increase customer self-service with a powerful Knowledge Base.

  • Manage and exceed customer entitlements and service level agreements (SLAs). Enable dynamic routing and queuing to help ensure you hit your service targets.

  • Empower your teams to move quickly to meet today’s customer expectations. The combined power of Yammer and Microsoft Dynamics can increase transparency and agility.

Marketing

Microsoft Dynamics CRM Channels

Today’s marketers need the ability to plan, execute, and measure campaigns easily, from start to finish. Microsoft Dynamics Marketing helps you engage your customers as you bring your marketing vision to life. With our marketing capabilities, you can:

  • Help reduce your time to market and improve brand consistency and message. Deep customer insights help you plan effectively and execute flawlessly.

  • Reduce the complexity of your campaigns, so you can focus on delivering amazing customer experiences at scale.

  • Understand how your customers are engaged, with behavioural data and advanced lead scoring, so you can drive sales impact by delivering highly qualified leads straight to your CRM.

  • Work better together across your team and with agencies on brand, content, and events to stay aligned and agile.

  • Track your share of voice across the social web (such as Twitter, Facebook, and YouTube). Monitor your global sentiment and brand presence, and gain visibility on strategic initiatives on social media.

  • Deliver data-driven insights, and prove real Return on Marketing Investment (ROMI). Use advanced business intelligence (BI) tools (like heat maps and trends) to guide future investments and to transform marketing from a cost centre to a growth centre.

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Social

Enterprise Social from Microsoft can put your business strategies into action.

Sales people spot new opportunities and respond to competitive threats with precision. Marketing teams use social insights to make their campaigns sing. Customer care teams use sentiment analysis to understand customers and to make interactions more meaningful.

With our social capabilities, you can:

  • Turn sentiment into opportunity with Microsoft Social Listening. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service.

  • Make every conversation more relevant with social insights that help you get to know the person behind the contact data. Learn more

  • Engage with your customers on any channel, and provide service on their terms. Care everywhere to create customers for life.

Microsoft Social Listening

Microsoft Dynamics ERP

Microsoft Dynamics Supply Chain

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect your entire business. From financial and supply chain management, through your operations and human resources, to the business intelligence and reporting you need to make smart decisions. Start with what you need now and easily adapt as your needs change—in the cloud or on your servers the choice is yours.

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Microsoft Dynamics is sold by a global network of solution specialists, known as partners or resellers. Your local partner prices and implements a solution based upon your needs. Let us help you connect with a partner to learn more about options for your business.

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Microsoft Dynamics CRM

Customer relationship management solutions provide powerful tools for sales, marketing, and customer service.

Microsoft Dynamics ERP

Enterprise resource planning provides financials, operations, and other key business management solutions.

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Microsoft Dynamics partners can help you implement a solution tailored for you.