Public Sector, SharePoint and Unified Communications support (PSU)
The US Government is one of the largest customers across the Americas Time Zone with many unique support requirements. It is critical for Microsoft to accurately deliver to their expectations and maintain strict adherence with defined federal guidelines. Along with our CSS US counterpart, we play a critical role to maintain 100% compliance while delivering top notch business results. All possible specialties are dealt with by the Public Sector team, to name a few – Windows, Exchange, Lync, SharePoint, System Center, Outlook, SQL and Languages etc.
The SharePoint Support team provides business-critical support to enterprise customers and partners across various technologies. These encompass SharePoint Server, Project Server, Fast Search, ESP and InfoPath. This team supports customers around the clock for the North Americas.
Communication systems play a critical role in today’s dynamically changing world. They are the lifeline for industries of all sizes for their intra and inter-organization communication needs for business. Microsoft Office Communications Server provides messaging and communications solutions to meet the needs of enterprise businesses across the globe. The team delivers Lync Server support for all Microsoft customers.
The PSU Support team provides support to customers on break-fix issues and advisory scenarios ranging across all three specialties listed above. Utilizing knowledge of the customer’s environment/ecosystem, they deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They effectively manage incidents to ensure timely and high-quality communication with customers and resolution of all kinds of issues. This, at times, also requires engaging resources from other product teams.
Customers we engage with
The customers that this team interacts with are varied, ranging from end-users to ISVs to Enterprise Corporations. They utilize our products as a part of their custom solutions; this also includes IT professionals deploying our products, solutions and technologies. The team’s support arms are spread across the globe and cater to customers from the Americas.
Public Sector: All Federal Government customers with varied products from Microsoft are supported by the Public Sector team across the Americas time zone.