Customers we engage with
At India GTSC, we work with a wide spectrum of customers, including System Administrators, System Engineers, CIOs (Chief Information Officer), CTOs (Chief Technical Officers), Directors, Network Administrators, Network Engineers, Security Engineers and Infrastructure Consultants.
Windows Server products, such as Premier, Professional, Personal and Home, are used in almost every enterprise by all customer segments. Windows is the biggest product segment for Microsoft, generating nearly 70% of its revenue.
From a broader perspective, a typical EPS case may comprise any issue in the operating system (OS). To give some examples – the user is unable to log on to domain; the user is unable to browse web sites (networking issue); the user faces issues in setting up/installing and deploying Windows across the enterprise; the CPU is spiking on the server and the performance is degrading; the enterprise systems are not syncing with domain controllers. A critical issue, since it arises from the base OS, would affect almost anything running on the machine, such as a database application or applications that the company employees use to do their job.