Big data. More tech buzz or a tool to push your company forward? The combination of social networking as a way of life, and the ever-growing number of devices on which people stay connected, continues to generate untapped sources of data that could help businesses compete more effectively. But the unprecedented volume, velocity, and variety of the data available make it more challenging to properly analyze and mine it for potential business value. As companies begin to deeply explore what big data can do for them, it’s important that the chosen solution is able to address both business intelligence and big data. We think of this approach as business analytics.
343 Industries gains insights and improves experience
The Halo franchise is an award-winning collection of properties that has grown into a global entertainment phenomenon. To date, more than 50 million copies of Halo video games have been sold worldwide. Microsoft Services helped create a solution that allowed developers and managers of the new Halo 4 game to mine the data and extract the intelligence (user preferences, behaviors, scoring, and so on) they needed to provide a phenomenal gaming experience.
Controlling security and access to data
Air Products employees generate large quantities of sensitive data and use a number of computers and devices to access information. When it came to access, the company had 30,000 to 40,000 security groups because each file server required a unique user group membership for employee access. Faced with security, regulatory, and resource challenges with this system, the company engaged Microsoft Services to help it create a more flexible way to manage access to information based on specific employee attributes rather than security groups. The solution is expected to reduce the number of security groups by one-third and recoup IT budget lost to manual workarounds in the old system. Air Products’ next endeavor is to deploy centralized file access policies through Dynamic Access Control in 2013. “We need to start meta-tagging information and building a new file classification infrastructure before we introduce a claims-based access model,” says Ron Reiss, Manager for Global IT Security Engineering at Air Products.
To obtain real business value out of investments in big data, a strategic approach is required to join technical possibilities with business goals.
- Enterprise Strategy and Planning
To help you realize the full value of your current and future technology investments and to make sure those investments track directly to your business goals, Microsoft Services provides professional planning and strategy services that focus on just that—driving business results through the use of technology. The Microsoft Enterprise Strategy Program is a programmatic approach that includes orchestration, strategy and planning, architecture, and IT and business enablement services.
Manage the infrastructure and systems that store and manage your data and keep your business-critical systems in optimal health.
- Datacenter Services
Your business is moving faster than ever, putting more pressure on your data center and its critical capabilities. The agility and reliability of your current solutions and your ability to implement advanced capabilities like self-service, chargeback transactions, and resource sharing depend upon the underlying IT infrastructure and management systems supporting them. Datacenter Services is a portfolio of solutions from Microsoft and its partners that integrates technology, people, and processes to help transform the data center into a strategic and flexible business asset.
- Premier Support
Gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.” By connecting you with the right subject matter engineers who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment.
Get insights from data to make decisions and take action. Make analytics accessible and usable to those who need it, while protecting privacy and maintaining the security of your data.
- Business Analytics
Data provides you with the insight to analyze your past, optimize your present, and make strategic decisions for the future. The key question is: In a world of big data and information on demand, how do you accelerate time to insight and action? Microsoft Services can help by delivering powerful data solutions that make it easier and faster to gather and prepare data and get it to the people who need it.
- Security and Identity
Protecting your business and IT assets is more critical than ever. Cloud computing, mobility, social networking, and growing volumes of information are driving constant change in the IT landscape and the way we all do business. Microsoft Services can help you protect your business against increasingly sophisticated threats.
- Dynamics AX
Delivering quality products or services to your customers and running an agile competitive business often comes down to how well you can plan your resources and manage your core business functions. Microsoft Dynamics AX is a business solution that supports industry-specific and operational processes, along with comprehensive enterprise resource planning (ERP) functionality for financial and human resources management. Because these solutions work with—or just like—familiar Microsoft software, your people can use these streamlined processes more quickly and easily, compounding the value they bring to your business.
Use familiar tools such as Office to access your data and reach your customers.
- Business Productivity
How do your teams communicate, and what is it costing you? If your millennials rely on social and texting, your gen-Xers are e-mailing, and your baby boomers like face to face, how do you get them on the same proverbial page and keep your data secure and your costs down? Microsoft Services can help you evaluate your business and pick the right solutions that will reduce complexity and cost in how your people and your IT systems work. The time your people will save using Microsoft tools such as Yammer, Office 365, Lync, and SharePoint provides significant value to your business and is compounded by lower IT deployment and maintenance costs.
- Modern Applications
Your organization has a tremendous opportunity to make information more easily accessible to customers, employees, or others you choose, along with the ability to provide that data on any device, at any time, through modern applications connected to cloud services. Microsoft Services can help you develop modern applications and modernize legacy applications to capitalize on IT paradigms, including cloud, social, mobility, and big data.
- Dynamics CRM and CRM Online
To attract new customers and retain the ones you have, you need ways to boost sales and customer satisfaction. Microsoft Services Dynamics Customer Relationship Management (CRM) and CRM Online solutions help you automate the business processes that deliver world-class customer care experiences and improve your sales and marketing impact. You can build business capabilities such as loyalty management, customer care, and social media integration through systems that are easy to use and provide business insights that can give you a competitive edge.