Consumerization of IT

Consumerization of IT

Consumers today have more choice, more options, and more flexibility in the technology that they use every day—from powerful mobile devices and computers to the social networks that they use to connect with each other. As that technology spills over into their professional lives, the line between the personal and the professional is blurring.

People want to use the same technology at work as they use at home. And although consumer technology offers some great potential benefits for the business, it also represents added risk in terms of security, privacy, and compliance. For IT, it’s about striking a balance between user expectations and enterprise requirements.

Customer stories

In-flight Windows 8 app enhances service and streamlines operations

Microsoft Services helped Emirates Airlines implement a custom solution with the security and sophistication of Windows 8 that improves their teamwork, operations, and customer service.

Deploying uniform desktops to a mobile, disbursed workforce

McKesson, a medical and pharmaceutical leader, was facing increasing complexity in desktop deployments and management, with nearly 1,000 unique and 200 types of desktop images across its end-user base. Working with Microsoft Services, it reduced these exponentially to a basic “thin image.” Remote users, nearly 7,000 of them, were given a USB drive and a network cable to, at their convenience, simply “plug and play” the installation. This solution proved so effective that McKesson is looking at adopting a “bring your own device” approach to allow end users to leverage their own devices. Read more.


Riding the wave of the consumerization of IT
Historically, IT departments procured and managed computing devices for their employees. As mobile computing devices have evolved from laptops to smartphones to tablets that can go anywhere, IT departments are facing a wave of personal devices with which employees want to access and interact with corporate data.
Microsoft IT has embraced this wave, riding it to the point where the following is true today:
  • Two-thirds of (Microsoft) employees are active on Twitter, a social-networking website from which users can send short messages to family and friends, known as their followers.
  • 94,000 Windows Phone devices synchronize to the Microsoft corporate network.
  • 2,000 cloud-based apps comprise the Microsoft portfolio, which properly identified devices can leverage.
  • Microsoft IT currently provides and supports 22,000 wireless access points and has saved approximately $300,000 U.S. dollars annually, per facility, through enabling users to connect remotely by using DirectAccess, a feature of Windows 8, and Windows Server 2012 R2.