Mattress Firm revamps its legacy systems and improves customer service and business growth potential

Deploy: Consulting Services

Fast and effective deployment of your Microsoft technologies shortens the time it takes to see value from your investments; and when your people use those technologies to their fullest extent, they help grow their skills and your business. Microsoft Services consultants work with your organization to deploy and adopt Microsoft technologies efficiently and cost-effectively, and we can help you minimize risk in your most complex initiatives. Our expertise on the Microsoft platform and collaboration with our global network of partners and technical communities fuel our ability to help you consider just what else is possible through your innovation and Microsoft technologies and solutions.

Your value

Microsoft Services can help you gain:

  • Faster time to value

  • Less risk and more agility throughout implementation

  • Improved adoption—more use of your technology

  • Greater business impact from your investments in Microsoft technologies

  • Access to resources such as Microsoft subject matter experts, Microsoft Centers of Excellence, and our global partner network

Our approach

We put the expertise we’ve gained—from guiding thousands of implementations around the world, in virtually every industry—to work for you. From our experience with early adopter customers to solution specialists in our Centers of Excellence around the globe, we’ve acquired a rich set of proven practices on which to draw. Our unique access to Microsoft product groups allows us to act as an advocate for your IT staff and transfer expertise on the latest Microsoft technologies. In collaboration with an expansive network of worldwide partners and our own global delivery resources, we have specialized capabilities and offshore resourcing available when needed.

Microsoft Services offers comprehensive consulting services, including the following solution areas:

Data provides you with the insight to analyze your past, optimize your present, and make strategic decisions for the future. The key question is: In a world of big data and information on demand, how do you accelerate time to insight and action? Microsoft Services can help by delivering powerful data solutions that make it easier and faster to gather and prepare data and get it to the people who need it.

How do your teams communicate, and what is it costing you? If your millennials rely on social and texting, your gen-Xers are e-mailing, and your baby boomers like face to face, how do you get them on the same proverbial page and keep your data secure and your costs down? Microsoft Services can help you evaluate your business and pick the right solutions that will reduce complexity and cost in how your people and your IT systems work. The time your people will save using Microsoft tools such as Yammer, Office 365, Lync, and SharePoint provides significant value to your business and is compounded by lower IT deployment and maintenance costs.

Cloud computing offers exciting and simplified ways to view and manage your IT infrastructure. But moving to the cloud and getting the most value from being there can be complex. Microsoft Cloud Vantage Services is a full-lifecycle approach that spans initial strategy, through readiness and implementation, to support. This offering helps ready your IT team, processes, users, and infrastructure to operate in a cloud environment, and it helps you gain the greatest possible business value from your investments in Microsoft Office 365.

Your business is moving faster than ever, putting more pressure on your data center and its critical capabilities. The agility and reliability of your current solutions and your ability to implement advanced capabilities like self-service, chargeback transactions, and resource sharing depend upon the underlying IT infrastructure and management systems supporting them. Datacenter Services is a portfolio of solutions from Microsoft and its partners that integrates technology, people, and processes to help transform the data center into a strategic and flexible business asset.

Delivering quality products or services to your customers and running an agile competitive business often comes down to how well you can plan your resources and manage your core business functions. Microsoft Dynamics AX is a business solution that supports industry-specific and operational processes, along with comprehensive enterprise resource planning (ERP) functionality for financial and human resources management. Because these solutions work with—or just like—familiar Microsoft software, your people can use these streamlined processes more quickly and easily, compounding the value they bring to your business.

To attract new customers and retain the ones you have, you need ways to boost sales and customer satisfaction. Microsoft Services Dynamics Customer Relationship Management (CRM) and CRM Online solutions help you automate the business processes that deliver world-class customer care experiences and improve your sales and marketing impact. You can build business capabilities such as loyalty management, customer care, and social media integration through systems that are easy to use and provide business insights that can give you a competitive edge.

The world of work is changing, and your employees want flexibility in where and when they work and in what devices they use. But providing convenient and safe access to meaningful corporate information on personal or multiple devices requires new approaches in how you manage security and maintain consistency and compatibility across device platforms and line-of-business applications. Microsoft Services helps you use new technologies and innovations driven by IT trends such as the consumerization of IT (CoIT) and bring your own device (BYOD). Our solutions can help you envision the experience you want for your employees and customers and build the apps and deploy the infrastructure that will meet the needs of your business and offer the best possible return on investment.

Your organization has a tremendous opportunity to make information more easily accessible to customers, employees, or others you choose, along with the ability to provide that data on any device, at any time, through modern applications connected to cloud services. Microsoft Services can help you develop modern applications and modernize legacy applications to capitalize on IT paradigms, including cloud, social, mobility, and big data.

Protecting your business and IT assets is more critical than ever. Cloud computing, mobility, social networking, and growing volumes of information are driving constant change in the IT landscape and the way we all do business. Microsoft Services can help you protect your business against increasingly sophisticated threats.


Secure, centralized information speeds help to victims

When a domestic violence protection agency realized that its legacy IT system was restricting how many victims it could help or how fast it could help them, leaders reached out to Microsoft Services. With the help of onsite consultants and the Microsoft Services Global Delivery team, they created a customized client management system with unique security features. The new system centralized information and expedited referrals to legal and medical aid providers, resulting in victims finding help or refuge in hours, rather than days.

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