Sleek experience for members and great tools for IT helped
Weight Watchers create a 360-degree view of customers
Dynamics Customer Relationship Management (CRM) and CRM Online
To attract new customers
for your business and
retain the ones you have,
your business needs ways
to boost sales and customer
Services Dynamics Customer
(CRM) and CRM Online
solutions help automate
the business processes
that deliver world-class
customer care experiences
and improve your sales
and marketing impact.
Your business can build
capabilities such as
loyalty management, customer
care, and social media
integration through systems
that are easy to use
and provide business
insights that can give
your organization a competitive
With a Microsoft Dynamics CRM Solution, your business
Manage data on sales prospects and customers.
Gain insight into sales opportunities and
Drive customer loyalty through targeted campaigns.
Manage customer call center productivity.
Tap social media channels for the most up-to-date
Access and update system information through
Integrate CRM with other lines of business
Whether you need to focus on sales productivity, customer
care, or unique business solutions, Microsoft Services
has a deployment strategy that will meet your requirements.
Microsoft Services can also provide an assessment of
your existing customer relationship system to determine
how migrating to a Microsoft Dynamics CRM-based solution
can be a better business investment for the future.
- Sales Productivity
The Sales Productivity solution helps drive
the success of sales and marketing teams
through sales management, account management,
marketing management, customer insight,
partner management, and knowledge management.
- Customer Care
The Customer Care solution is designed to
integrate silos where customer data and
processes are scattered and automate
customer care processes, while building
customer satisfaction and loyalty.
- Extended CRM
The Extended CRM solution provides a unified
technology stack of server, database,
and applications with common, pre-integrated
elements and development tools that ultimately
help simplify the effort to build business
applications that meet specific needs
of the organization.
In addition, Microsoft Services provides industry-specific
solution offerings such as the following:
- Financial Services
Financial Services industry solutions help
institutions track business transactions,
manage customer accounts, provide customer
support, and review analytics to make
informed business decisions.
- Public Sector
Public Sector industry solutions help government
agencies to manage citizen relationships,
projects and grants, budgetary control,
and service delivery.
Our solution approach can also help you with specific aspects
of a Dynamics CRM deployment from early assessment and
planning to deployment and optimization. There are four
Microsoft Dynamics CRM offerings that provide a framework
for successful CRM implementations, based on your business
- Decision Accelerator
Assess the fit, functionality, performance, scalability,
and cost of deploying a solution that is
aligned to business objectives and build
a strategic business case for Microsoft Dynamics
CRM based on sound investment decisions.
Achieve a predictable, on-time, on-budget, and
on-spec Microsoft Dynamics CRM implementation
that can provide a rapid return on investment
and meet your current and future business
Benefit from an extra layer of due diligence
and quality control for a Microsoft Dynamics
CRM deployment that is partner-led, helping
optimize implementation through architecture,
customization, design, and performance reviews,
as well as project governance oversight.
Achieve fast and effective upgrades of Microsoft
Dynamics CRM solutions through a set of consulting
services and tools, which include an upgrade
assessment and upgrade deployment solutions.
Sure Step Methodology
Sure Step is a standardized methodology from Microsoft that
includes a collection of tools, templates, and best practices
for use in all phases of a Microsoft Dynamics CRM implementation.
It provides a framework for envisioning your solution,
as well as predictable, repeatable activities for consistent