Support: Premier Support Services

Customers describe the many ways that Microsoft Premier Support adds value to their businesses

Support: Premier Support Services

Gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.” By connecting you with the right subject matter engineers who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment.

Your value

With support from Microsoft Services, you receive:

  • Accelerated response times—you to speak to the correct subject matter experts right when you need them

  • Access to a global network of experts with unmatched knowledge of Microsoft products

  • Direct assistance with planning, rollouts, and rigorous health checks and remediation services

  • Operations assessments to help streamline processes, including security measures and resource allocation

  • Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment between business goals and IT investments

Our approach

As your business evolves, so do your systems, infrastructure, and the skills of your people. Microsoft Services Premier Support provides a wide range of services, including IT staff training, health and risk assessments, and best practices. Our approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive Services.

In addition to the core services delivered as part of Premier Support, Microsoft Services also offers several program extensions that can address specialized or complex support needs:

Your business success is directly tied to the strength and stability of your mission-critical systems; outages can be costly in terms of dollars, customer impact, and reputation. With Premier Mission Critical Support, you receive the highest level of service and support Microsoft can offer to help drive higher performance and uptime of your critical solutions built on Microsoft technologies.

With Microsoft Premier Support for Windows Azure you can get industry leading support for business critical applications that require priority handling, one-to-one dedicated expertise and proactive services for maximum uptime. The support covers entire Microsoft solution, both in the cloud and on-premise, while you complete your transition. Full advisory support from Windows Azure subject matter experts help shorten development cycles.

Microsoft Lync is an enterprise-ready unified communications (UC) platform used by more than 90 percent of Fortune Global 100 companies. Microsoft Premier Services offers a range of support options that can help you meet the support needs of your Lync environment, maximize your productivity through proactive support services and respond to the growing needs of your business. Support is available directly from Microsoft Premier or through Lync Certified Support Partners that can deliver end to end solution support.

Microsoft Services Premier Support options are designed for the needs of large and mid-market organizations. And because the health of any enterprise IT environment is dependent on developers who innovate on the Microsoft platform and partners with deep expertise with Microsoft technologies, Microsoft Services offers targeted Premier Support offerings for developers and Microsoft partners as well:

As a global enterprise ourselves, we understand the need for comprehensive solutions that provide expert resources and support for multiple regions, services that drive global IT efficiencies, and knowledge and resource sharing across locations. Microsoft Services serves 75 percent of global Fortune 1000 companies across multiple industries.

Our mid-market customers receive the same enterprise-class support but scaled to size. With Support for Mid-Market Customers, you receive proactive services to maximize the availability, efficiency, and health of your IT infrastructure, reducing risks and improving IT staff productivity through advanced technical training. To be sure that support resources align with your unique IT needs, you also get a detailed service delivery plan, as well as 24/7 problem-resolution services, including fast, reactive onsite support.

With the help of Microsoft Services Premier Support for Developers, you can accelerate and streamline your software development cycle. By working side by side with experts from Microsoft and engaging in training programs, workshops, and labs, we will help your people enhance their skills, develop with Microsoft standards and recommended practices in mind, and create more successful and effective applications.

Through Microsoft Services Premier Support for Partners, you can deliver support for Microsoft products and services directly to your end customers. This customizable managed support offering makes Microsoft an extension of your organization, giving you access to the latest information, guidance, and expert assistance you need to meet your customers’ needs.

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Maximize current IT infrastructure investments

To optimize and consolidate Microsoft SQL Server utilization, NCDEX relied on Microsoft Premier Support Services. They have in the process, saved US$33K and 22 percent IT costs year on year.

Realize efficiencies from Premier Proactive Services

Hinduja Global Solutions, leading BPO and CRM services provider decreased boot-time by 60 percent using Windows Desktop Risk assessment program as Service (WD RaaS)

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