Microsoft account FAQs

Looking for help with your Microsoft account? Discover the Microsoft support website. It’s your one-stop shop for getting the answers you need to get the most out of your account. 

Account support page

Sign in

What if I forget my password?
When you forget your password, we know that you want to get back into your account as quickly as possible. Learn how to reset your password, or troubleshoot other password problems.

What if I forget my username?
Since you sign in with personal information, your email or phone number, we can’t share that info if you forget it. Follow these steps to remember or find your Microsoft account.

What if I think my account was hacked?
We take security very seriously and will let you know if we see anything suspicious on your account. Learn about Unusual sign-in activity on your account or Get back into an account that’s been compromised.

Sign up

How do I sign up for a Microsoft account?
You can use your email address or phone number to sign up, or we’ll help you create a new account. Sign up here.

How do I close my account?
Before you close your account, take a few moments to review your subscriptions and save important data. Use this list as a guide.

Security and privacy

What does Microsoft do with my data?
To improve your experience, we collect data about your interests and how you use our products. However, we don’t use your personal conversations or files to target ads at you. Read more about Privacy at Microsoft.

Why do I need to add security info?
Security info, your backup email or phone number lets us contact you if there’s something wrong with your account. This is important if you forget your password or someone else tries to use your account. We don’t use this info to spam you. Learn how to add security info.