System Center Service Manager 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. Service Manager provides built-in processes based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services. By orchestrating and unifying the knowledge across the System Center suite, Service Manager helps IT continuously adapt to new business requirements while reducing cost, lowering time to resolution, and helping to align IT to the business.
Microsoft System Center Configuration Manager gives organizations better control over their IT infrastructure and assets through asset intelligence technologies that provide IT administrators visibility into what hardware and software assets they have, who is using them, and where they are. Asset Intelligence translates inventory data into information, providing rich reports that help IT administrators optimize software and hardware usage and enables organizations to make better business decisions about software licensing and maintain compliance with licensing agreements.
Essentials 2010 is a new management solution in the System Center family of IT systems management products specifically designed to enable IT professionals in midsize organizations to proactively manage their IT environment with increased efficiency. With Virtual Machine Manager 2008 R2 technology built right into the product, Essentials 2010 integrates physical and virtual server management and monitoring into one product and one console.
Included in Service Manager are the core process management packs for incident and problem resolution, change control, and configuration and knowledge management.. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.In addition, our partner Provance will deliver a process management pack to enhance the IT asset management capabilities in Service Manager.
The Asset Intelligence feature of Configuration Manager tracks nearly all the software assets on a network, providing comprehensive details about both physical and virtual applications installed across an enterprise. After collecting usage data from Configuration Manager clients, administrators can use different features to view the data, including collections, queries, and reporting. This data, combined with data from software inventory, can assist in determining:
• How many copies of a particular software program have been deployed across the organization, and how many users actually run the program.
• How many licenses of a particular software program are needed for purchase when renewing license agreements with software vendor.
• Whether any users are still running a particular software program.Further, IT administrators can easily track Windows Server and Exchange CAL usage. Integration with online functionality provides catalog updates, proactive industry alerts, and comparative reporting for MVLS customers that shows licenses utilized versus licenses purchased
Essentials 2010 offers integration of physical and virtual server management and monitoring into one product and one console. Essentials 2010:
• Provides a unified solution with a single console for managing a broad range of tasks across your servers (virtual and physical), clients, hardware, software, and IT services for a unified experience.
• Enables you to proactively manage your IT environment, helping keep your system up-to-date with a solution that accelerates problem resolution and enables automation of system updates and data collection.
• Is easier to deploy and maintain helping simplify complex management tasks for increased IT efficiency.
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
By providing a comprehensive view of the IT assets in an enterprise, System Center Configuration Manager 2007 helps maximize the investment in hardware and software while controlling costs, improving manageability of the IT asset lifecycle and ensuring software license compliance. Configuration Manager helps you gain insight and control with License Management Reports that provide deeper, more detailed views into the actual license usage to report number of users and devices that access single role Windows or Exchange servers (CALs). Helps IT organizations avoid over purchasing licenses or unintentional software piracy.
System Center Essentials helps you keep track of hardware and software assetsby gathering more than 60 hardware attributes and a complete inventory of the applications running on each machine. A summary inventory is available for quick troubleshooting or in the detailed report by machine groups.Gain visibility into your IT environmentwith a Daily Health Report, providing a quick status of your IT environment and any action items required. For more detail, you can go to the Essentials console and consult the more than 180 reports out of the box that help you gain better insight into how your IT environment is performing.