First make hidden files and folders visible:

  1. Go to Start > Computer.
  2. Go to Organize > Folder and Search Options.
  3. Select View.
  4. Ensure Show hidden files and folders is selected under Hidden files and folders.

Navigate to the Windows Temporary folder:

  1. Open Windows Explorer.
  2. Type %TEMP% in the address bar and press Enter key.

Within this folder, the file will be named as debug_log.txt. In case of phone software update issues, check also the folders below for the software update logs:

  • Win 7: C:\ProgramData\Nokia\Nokia Suite\NOSSU2\logs
  • Win XP: C:\Documents and Settings\All Users\Application Data\Nokia\Nokia Suite\NOSSU2\logs


This topic is valid for:

Nokia,Nokia C6,Nokia C6,Nokia C5,Nokia C3,Nokia C2,Nokia E73,Nokia E72,Nokia E71,Nokia E71x,Nokia E7,Nokia E63,Nokia E6,Nokia E5,Nokia N97,Nokia N97,Nokia N95,Nokia N95 8GB,Nokia N8,Nokia X6-00,Nokia X3,Nokia X2-01,Nokia 808 PureView,Nokia 700,Nokia 6790,Nokia 6350,Nokia 5800,Nokia 5310,Nokia 5230,Nokia 5130,Nokia 2720,Nokia 2330