It is normal that the phone loses connection during the reboot phase. If you wait for a while it will automatically reconnect to your PC. If you lose connection during the backup, installation or restore phase, please do the following:
- Disconnect the USB cable from your phone
- Press your phone’s power button for about 10 seconds
- Reconnect the USB cable
- Wait for the installation to continue
Note: If this doesn’t solve your issues, try to connect your phone to another USB port on your laptop or to a USB port on the backside of your desktop PC. In some cases rebooting the computer also helps or using another PC to do the update.
Try also this:
- Right click the Nokia Suite shortcut icon.
- Then click Run as administrator.
- Then continue your update.
If above does not help reinstall the Nokia Connectivity Cable Driver or Nokia Suite.
This topic is valid for:
Nokia,Nokia C6,Nokia C6,Nokia C5,Nokia C3,Nokia C2,Nokia E73,Nokia E72,Nokia E71,Nokia E71x,Nokia E7,Nokia E63,Nokia E6,Nokia E5,Nokia N97,Nokia N97,Nokia N95,Nokia N95 8GB,Nokia N8,Nokia X6-00,Nokia X3,Nokia X2-01,Nokia 808 PureView,Nokia 700,Nokia 6790,Nokia 6350,Nokia 5800,Nokia 5310,Nokia 5230,Nokia 5130,Nokia 2720,Nokia 2330