First Try easy fixes

If you are thinking of sending your phone for repair, check these easy steps first. They may fix the issue and save your time and effort.


easyfix1 Easy fix 1: Restart your phone

Press and hold the power key for at least 8 seconds. The phone switches off. To switch your phone on again, press and hold the power key until the phone vibrates.



easyfix2 Easy fix 2 : Charge your phone

Make sure you use a compatible USB charger to charge your phone.
First connect the USB cable to the charger, plug the charger into a wall outlet, then connect the micro-USB end of the USB cable to your phone.
When the battery is full, unplug the charger from the phone, then from the wall outlet.



easyfix3 Easy fix 3: Restore to factory settings

Before you restore your phone to factory settings, we recommend you to back up your contacts and other personal content.  
Select: Settings > Reset > Restore settings
If prompted, enter the security code.  After restoring the original settings, the phone switches off and then on again.

Contact Support

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Nokia Care Point Take phone to Nokia Care Center. Remember to back up your contacts and other personal content before repair.
Find nearest Nokia Care Center