About Microsoft Dynamics

Microsoft Dynamics is a line of familiar, adaptable enterprise resource planning (ERP) and customer relationship management (CRM) solutions designed to work like and with familiar Microsoft software – easing adoption and reducing the risks in implementing a new solution.

These solutions automate and streamline financial, business intelligence and supply chain processes in a way that can help you drive business success.

Realise the benefits of Microsoft Dynamics business software

Based on research with thousands of customers, we know how important it is for ERP and CRM applications to be simple to learn and use. Business applications must also drive value for your organisation, whether it is improving your return on investment, lowering your total cost of ownership, improving your time to value or all of the above. We understand that business software is a significant investment, and it must have the agility to adapt to tomorrow’s needs as much as today’s.

Microsoft Dynamics provides many benefits to your business including the following:

Simple to learn and use

Microsoft Dynamics provides ERP and CRM solutions that work like familiar Microsoft products you already use, thereby reducing the time required to learn how to use it and helping your people to be more productive. For example, Microsoft Dynamics CRM works inside Microsoft Outlook, so that sales, marketing and customer service tasks can be completed as easily as processing email or adding an appointment to the calendar.

Focus attention with RoleTailored software

Microsoft Dynamics delivers an individualised, role-based user experience that your employees can easily customise based on their own preferences and work styles. We call this our RoleTailored approach to software, designed around the specific jobs people do, providing the unique information each person needs to improve performance in their role.

Read a white paper: RoleTailored Design through Customer Insights
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Bring simplicity to IT

Increasingly, IT is facing a choice when assessing new business applications: on premise or cloud.. With Microsoft Dynamics, both options are available.

  • With an on-premises implementation, IT can use their expertise in network infrastructure, databases and systems management tools to implement, monitor, distribute and maintain all of your business technology systems.

  • With a cloud-based solution, either Microsoft-hosted or partner-hosted, the IT footprint is reduced so your resources can spend less time on maintaining infrastructure and more time working on projects to fuel your future growth.

Drives value for your business

Microsoft Dynamics increases the value of your technology investments because it works with your existing systems, lowering your total cost of ownership (TCO) while scaling as your organisation grows and evolves in the future. Microsoft Dynamics also drives value for your business through industry-specific functionality that is available out-of-the-box and through certified partners.

Business insights with familiar tools

With Microsoft Dynamics, you can monitor changing business conditions by accessing critical business data from the moment it is first captured through final reporting using centralised reporting and analysis tools.

Microsoft Dynamics works with Excel, so it is easy to get the data in for quick analysis and also to export the data back to Microsoft Dynamics to reflect changes. With PowerPivot, a free plug-in for Excel 2010, business users have even greater power to analyse their data while it resides in Microsoft Dynamics. PowerPivot can process millions of records almost instantly and summarise that information in PivotTables, from where additional insights can be gained through slicers and other new Excel 2010 features.

Reduced IT footprint with the cloud

Many companies are moving their IT to the cloud, minimising the need for internal IT resources and accelerating the time to value. Microsoft Dynamics CRM Online operates entirely in the cloud and works with other Microsoft cloud offerings such as Microsoft SharePoint Online, Windows Azure and Microsoft Office 365. Microsoft Dynamics ERP solutions can also be accessed via the cloud, as they are hosted by a number of Microsoft Dynamics partners, thereby reducing your IT burden.

Delivers agility in the face of rapid change

Microsoft Dynamics software supports agility by making business processes quick to adapt, new functionality easy to extend and, through a focus on the cloud, providing the ability to expand or contract capacity as business conditions demand.

Quickly adapt business processes

By making business processes straightforward to configure, developer involvement is no longer required to add new steps to a workflow. New screens can be created by business users with drag-and-drop functionality available in Microsoft Dynamics CRM 2011.

Quickly Configure Processes
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Quickly configure processes

Expand functionality with drag and drop
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Expand functionality with drag and drop

Add new business capabilities

With online services for Microsoft Dynamics, new cloud-based functionality can extend traditional ways of doing business. For example, combining Sites Services and Commerce Services with Microsoft Dynamics AX, a manufacturing company can add an online retail capability to their business, giving them the option of selling excess inventory over the Internet.

Because of the flexibility built into the software, Microsoft Dynamics can be quickly expanded to take on new business requirements. For example, Microsoft Dynamics CRM can be extended to manage partner, dealer or patient relationships, in addition to customers. A manufacturing company can turn on distribution or retail functionality within Microsoft Dynamics AX, without needing to go through a separate implementation or to purchase any additional modules.

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