Nokia Care Direct is a service enabling Nokia customers to drop their phone off at any of New Zealand Post’s 1000+ outlets where it will be sent for quick assessment and service by a Nokia authorised technician.

Here are three ways Nokia Care Direct offers superior support to you:

  • Nokia Care will liaise directly with you, ensuring you are kept up to date every step of the way.
  • You will not incur any freight charges to have your phone sent to Nokia Care.  We do, however, recommend suitable packaging which can be purchased from New Zealand Post for a nominal fee.
  • Your phone will be returned to you at your chosen address, even PO boxes, free of charge.

There are two easy ways to use Nokia Care Direct; online or by phone.

  • Nokia Care Direct online
  • Call the Nokia Careline and ask about Nokia Care Direct on 0800 665 421 – we are open 9am-5pm (NZT), Monday to Friday, closed on national public holidays.


  • Nokia Care Direct is a consumer (end-user) only repair booking service. Retailers (on behalf of consumers) should only book repairs via account login access. for more details.
  • Nokia Care Direct is not available for consumers who are claiming against extended warranty or insurance not supplied by Nokia. Please contact your policy provider for further information.

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