Find out if your device is ready for collection.

Note

  • This tool is only for phones and Lumia tablets, not accessories, batteries or other devices.
  • Skip the slashes when you type in the serial number.

To find serial number (IMEI), try one of the following:

  • Find the serial number in the repair request confirmation email you received.
  • Check the original sales package or sales receipt/contract.


Example (make sure all letters are in caps):
IMEI: 123456789123456 (15 digits)

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