- This tool is only for phones and Lumia tablets, not accessories, batteries or other devices.
Skip the slashes when you type in the serial number.
To find serial number (IMEI), try one of the following:
- Find the serial number in the repair request confirmation email you received.
- Check the original sales package or sales receipt/contract.
Example (make sure all letters are in caps):
IMEI: 123456789123456 (15 digits)