System Center 2012 – Service Manager Component Add-ons and Extensions

Download and install add-ons and extensions for the System Center 2012 – Service Manager component.
  • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.


    File Name:


    Process Pack for IT GRC - Release Notes.rtf





    Date Published:


    File Size:

    1.5 GB

    1,006 KB

    27.6 MB

    11.4 MB

    4.3 MB

    27.7 MB

    16.5 MB

      The following System Center 2012 – Service Manager add-ons and extensions are available for download:

      System Center Service Manager Authoring Tool
      The System Center Service Manager Authoring Tool is a tool for customization and extension of the built-in functionality in System Center Service Manager. This release supports modifying existing Process Management Packs and creating new Management Packs that define extensions to the Service Manager database for tracking additional information, customizations of forms or new forms, and new workflows. This release is available in 10 languages.

      This release is compatible with the System Center 2012. It contains the necessary changes to ensure the Authoring Tool is compatible with System Center 2012 – Service Manager but does not contain a new feature set from prior releases.

      System Center Cloud Services Process Pack
      This process pack will offer a self-service experience to facilitate private cloud capacity requests from your business unit IT application owners and end users, including the flexibility to request additional capacity as business demands increase.

      IT Governance Risk and Compliance (GRC) Process Management Pack
      Microsoft System Center solutions assist medium and large organizations in managing and automating their IT GRC responsibilities; improving IT GRC program management efficiency while reducing costs; simplifying and consolidating IT GRC workloads; and increasing executive, audit, and management visibility into their GRC programs. The IT GRC Process Management Pack —combined with the IT Compliance Management Series—helps customers understand and bind complex business objectives to their Microsoft infrastructure in an operationally efficient manner.
  • Supported Operating Systems:

    Windows Server 2008 R2

      System Center Service Manager Authoring Tool: - This release is compatible with the System Center 2012. Please see the Authoring Guide document available with this release for detailed system requirements.

      System Center Cloud Service Process Pack - This System Center Cloud Services Process Pack release is compatible with System Center 2012 only.
    • System Center Service Manager Authoring Tool
      1. Download the self-extracing package and save onto disk.
      2. Double-click the executable to extract the content.
      3. Then, follow the instructions in the Authoring Guide available at for further installation instructions for the tool.
      4. Please see release notes for this release at

      System Center Cloud Services Process Pack
      1. Download and Unzip System_Center_Cloud_Services_Process
      2. Read the System Center Cloud Services Process Pack Administration Guide for installation instructions.

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