Explore the options that put you at the top of your game

Get top value from your solution, protect your investment, and keep employees informed. Features include:

  • New version rights
  • E-learning
  • Industry-leading support
  • Unlimited technical support
  • Self-help tools and community forums
  • Technical Account Manager
  • 24x7

Service plans

  • Service Plan FeaturesEnhancement Plan
    Datasheet
    Advantage Plus Plan
    Datasheet
    Microsoft Software Assurance
    CustomerSource AccessXXX
    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesXXX
    Unlimited Online TrainingXXX
    Transition Investment CreditsXX
    Protected List PriceXX
    Problem Resolution SupportUnlimited electronic or telephone support incidentsUnlimited Web Incidents and One Telephone Incident/$20K of SA spend
    Response TimeSeverity basedSeverity based
    24x7 Problem Resolution SupportSeverity A casesSeverity A cases
    Managed Community ForumsXX
    Cold Backups for Disaster RecoveryXXX
    Extended Hotfix SupportXXX
    Step-Up Licensing AvailabilityX
    Microsoft Dynamics Lifecycle ServicesXXX
    Licenses MobilityXXX
    Planning ServicesX
  • Service Plan FeaturesEnhancement Plan
    Datasheet
    Advantage Plan
    Datasheet
    Advantage Plus Plan
    Datasheet
    Microsoft Software Assurance
    CustomerSource AccessXXXX
    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesXXXX
    Unlimited Online TrainingXXXX
    Transition Investment CreditsXXX
    Protected List PriceXXX
    Problem Resolution SupportSix annual electronic or telephone support incidentsUnlimited electronic or telephone support incidentsUnlimited Web Incidents and One Telephone Incident/$20K of SA spend
    Response Time3 hoursSeverity basedSeverity based
    24x7 Problem Resolution SupportSeverity A casesSeverity A cases
    Managed Community ForumsXXX
    Cold Backups for Disaster RecoveryXXXX
    Extended Hotfix SupportXXXX
    Step-Up Licensing AvailabilityX
    Licenses MobilityXXXX
    Planning ServicesX
  • Service Plan FeaturesEnhancement Plan
    Datasheet
    Advantage Plan
    Datasheet
    Advantage Plus Plan
    Datasheet
    CustomerSource AccessXXX
    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesXXX
    Unlimited Online TrainingXXX
    Transition Investment CreditsXXX
    Protected List PriceXXX
    Problem Resolution SupportSix annual electronic or telephone support incidentsUnlimited electronic or telephone support incidents
    Response Time3 hoursSeverity based
    24x7 Problem Resolution SupportSeverity A cases
    Managed Community ForumsXX
    Cold Backups for Disaster RecoveryXXX
    Extended Hotfix SupportXXX
    Licenses MobilityXXX
  • Service Plan FeaturesEnhancement Plan
    Datasheet
    Advantage Plus Plan
    Datasheet
    CustomerSource AccessXX
    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesXX
    Unlimited Online TrainingXX
    Transition Investment CreditsXX
    Protected List PriceXX
    Problem Resolution SupportUnlimited electronic or telephone support incidents
    Response TimeSeverity based
    24x7 Problem Resolution SupportSeverity A cases
    Managed Community ForumsX
    Cold Backups for Disaster RecoveryXX
    Extended Hotfix SupportXX
    Licenses MobilityXX
  • Service Plan FeaturesEnhancement Plan
    Datasheet
    Advantage Plan
    Datasheet
    Advantage Plus Plan
    Datasheet
    CustomerSource AccessXXX
    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesXXX
    Unlimited Online TrainingXXX
    Transition Investment CreditsXXX
    Protected List PriceXXX
    Problem Resolution SupportSix annual electronic or telephone support incidentsUnlimited electronic or telephone support incidents
    Response Time3 hoursSeverity based
    24x7 Problem Resolution SupportSeverity A cases
    Managed Community ForumsXX
    Cold Backups for Disaster RecoveryXXX
    Extended Hotfix SupportXXX
    Licenses MobilityXXX
  • Service Plan FeaturesEnhancement Plan
    Datasheet
    Advantage Plan
    Datasheet
    Advantage Plus Plan
    Datasheet
    CustomerSource AccessXXX
    Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory UpdatesXXX
    Unlimited Online TrainingXXX
    Transition Investment CreditsXXX
    Protected List PriceXXX
    Problem Resolution SupportSix annual electronic or telephone support incidentsUnlimited electronic or telephone support incidents
    Response Time3 hoursSeverity based
    24x7 Problem Resolution SupportSeverity A cases
    Managed Community ForumsXX
    Cold Backups for Disaster RecoveryXXX
    Extended Hotfix SupportXXX
    Licenses MobilityXXX
Download the Comparison Chart

To enroll in or upgrade a service plan, contact your Microsoft partner or contact us.

Support options for hosted solutions

Microsoft Dynamics AX:
  • Direct support from Microsoft or through a Microsoft Dynamics certified partner
  • Customer support for Microsoft Azure
Microsoft Dynamics GP and Microsoft Dynamics NAV:
  • Through a Microsoft Dynamics certified partner only
  • Customer support for Microsoft Azure

Additional support options

Microsoft Services' Premier Support provides large-scale corporations with direct access to Microsoft technical support when needed and is available for all Microsoft solutions worldwide. Visit Microsoft Services to enroll or request more information.

Flex support for Microsoft Dynamics

Get the help you need with flexible and affordable access to Microsoft technical support for those who prefer to pay as you go. Available only for Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics POS, Microsoft Dynamics RMS, and Microsoft Dynamics SL in the United States and Canada and select countries in Latin America.

  • Contact your Microsoft partner to purchase Flex 5-Pack and Flex Per-Incident Support for Microsoft Dynamics or log in to CustomerSource to pay directly.
  • Support Incidents that are purchased separately from a Microsoft Dynamics Support Plan expire one year after purchase date.

Microsoft Professional Support      

  • Provides you direct access to Microsoft technical support when you need it and is available for all Microsoft solutions worldwide. To contact a Microsoft Technical Support Engineer, click here.