Arbitration and Dispute Resolution
When a customer has a dispute about Microsoft software, devices, or services, Microsoft wants to resolve it quickly and fairly. We’ve added informal dispute resolution and binding arbitration clauses to many of our agreements and warranties for customers who live in the United States. Those agreements encourage Microsoft to resolve disputes informally within 60 days. If we can’t, either of us may commence arbitration with the American Arbitration Association. An impartial arbitrator near where you live—or in King County (Seattle area), Washington, if you prefer—will consider both sides and resolve the dispute promptly. Or you can bring an action in small claims court, either in the county where you live or in King County, Washington if you meet the court’s normal requirements.
Our arbitration agreements offer speedy and fair individual dispute resolution, but do not permit class action lawsuits or class-wide arbitration for customers who live in the United States. Class action lawsuits usually last for years. Our agreements strongly encourage Microsoft to resolve disputes informally before they get to arbitration, and our arbitration provisions are among the most generous in the country. For instance, we promptly reimburse filing fees, and, where we offer less to resolve a dispute informally than an arbitrator ultimately awards, we will pay the greater of the award or $1,000 for most software, devices, or services plus the customer’s reasonable attorney’s fees.
Send us a Notice of Dispute only if you’ve tried to get help from a customer service representative first and are unsatisfied with the resolution.
If you live in the United States and have a dispute, choose or search for the software, device, or service from the drop-down below. This will help you find your agreement or limited warranty, confirm it contains an arbitration clause, and links to forms that may be used to start the dispute resolution process or commence arbitration.
Advertising.Microsoft.com
If you live in the United States, to resolve a dispute about advertising.microsoft.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Answer Desk Support Services
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft Answer Desk Support Services, including the Assure Software Support Plan, first see your Microsoft Answer Desk Service Agreement. The arbitration clause is located toward the end of the agreement under the heading Binding Arbitration and Class Action Waiver.
If your agreement contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Answer Desk Service Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Bing Ads Program
If your business has its principal place of business in the United States, to resolve a dispute about the Bing Ads Program, first see your Bing Ads Terms and Conditions.
If yours contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Terms and Conditions and using the Notice of Dispute and Demand for Arbitration forms.
Choice.microsoft.com
If you live in the United States, to resolve a dispute about choice.microsoft.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Citizen Next
If you live in the United States, to resolve a dispute about Citizen Next, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Cortana
If you live in the United States, to resolve a dispute about Cortana, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Groove (formerly Xbox Music, Xbox Music Pass & Xbox Video)
If you live in the United States, to resolve a dispute about Groove (formerly Xbox Music, Xbox Music Pass, and Xbox Video—formerly Zune Music & Video), first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Kinect Bundled with Xbox 360 E
If you live in the United States, to resolve a dispute about the Kinect Sensor bundled with Xbox 360 E, first see your Limited Warranty.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Kinect for Windows
If you live in the United States, to resolve a dispute about the Kinect Sensor for Windows, first see your Limited Warranty.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Kinect for Xbox One
If you live in the United States, to resolve a dispute about the Kinect Sensor for Xbox One, first see your Limited Warranty.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Loop Software Development Kit, API, Service & Developer Portal
If you live in or your business has its principal place of business in the United States, to resolve a dispute about the Loop Software Development Kit, Loop API, Loop Service, or Loop Service Developer Portal first see your Loop Preview – Online Services Agreement.
If your Loop Preview – Online Services Agreement contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Arbitration Agreement linked to the Loop Preview – Online Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Lumia or Nokia Phones & Tablets
If you live in or your business has its principal place of business in the United States, to resolve a dispute about a Lumia or Nokia Phone or Tablet, first see your Manufacturer’s Limited Warranty.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Manufacturer’s Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Maps App
If you live in the United States, to resolve a dispute about Maps App, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft account or account.microsoft.com
If you live in the United States, to resolve a dispute about Microsoft account or account.microsoft.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Band or Microsoft Health and Microsoft Band App
If you live in the United States:
- to resolve a dispute about your Microsoft Band or accessory, first see your Limited Warranty;
- to resolve a dispute about Microsoft Health and Microsoft Band App, first see your Microsoft Software License Terms;
- to resolve a dispute about Windows Phone Preview for Microsoft Band, first see your Terms and Conditions for Windows Phone Preview for Microsoft Band users.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty, Software License Terms, or Terms and Conditions, and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Business Applications Services
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft Business Applications Services first see your Microsoft Business Applications Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Business Applications Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Device Service & Repair
If you live in the United States, to resolve a dispute about service or repair for your Microsoft manufactured device, first see your Microsoft Device Service Terms and Conditions.
If yours contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Device Service Terms and Conditions and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Family
If you live in the United States, to resolve a dispute about Microsoft Family, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Health, Health Vault, or Device Health App
If you live in the United States, to resolve a dispute about Microsoft Health, Health Vault, or Device Health App, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Office 2013 or 2016
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft Office 2013 or 2016, first see your Microsoft Software License Agreement.
If yours contains an arbitration clause, you may notify Microsoft or your device manufacturer or software installer of a dispute or commence arbitration by following the Microsoft Software License Terms and using the forms located in the sections below depending upon how you acquired Microsoft Office 2013 or 2016.
Microsoft Office 2013 acquired from a store as packaged software or from Microsoft directly
The main arbitration and dispute resolution terms are in your Microsoft Software License Agreement, Retail License Terms, Section B of Additional Terms. For more terms governing arbitration, visit More Terms Governing Arbitration Procedures, Fees and Incentives.
Microsoft Office 2013 preinstalled on your computer or tablet from the computer or tablet manufacturer or software installer
All arbitration and dispute resolution terms are in your Microsoft Software License Agreement, OEM License Terms, Section B of Additional Terms. To notify your computer manufacturer or installer of a dispute, or commence arbitration, please follow the Microsoft Software License Agreement, Additional Terms Sections B.2 or B.10. Use the Notice of Dispute or Demand for Arbitration forms, but mail them to your device manufacturer or software installer, Attn: Legal Department, at its principal place of business in the U.S. instead of Microsoft (unless your dispute is with Microsoft).
Microsoft Office 2016
All arbitration and dispute resolution terms are in your Microsoft Software License Terms, Section 9. If you acquired it from a store as packaged software or from Microsoft directly, you may notify Microsoft of a dispute using the Notice of Dispute form and commence arbitration using the Demand for Arbitration form. If you acquired it preinstalled on your computer or tablet or from the computer or tablet manufacturer or software installer, use those forms but mail them to your device manufacturer or software installer, Attn: Legal Department, at its principal place of business in the U.S. instead of Microsoft (unless your dispute is with Microsoft).
Microsoft OneNote or Onenote.com
If you live in the United States,
- to resolve a dispute about Microsoft OneNote acquired through the Windows Store, first see your Microsoft Software License Terms;
- to resolve a dispute about Onenote.com, first see the Microsoft Services Agreement.
The main arbitration and dispute resolution terms for Microsoft OneNote acquired through the Windows Store are in your Microsoft Software License Terms, Section b of Additional Terms. For more terms governing arbitration, visit More Terms Governing Arbitration Procedures, Fees and Incentives.
The arbitration and dispute resolution terms for Onenote.com are in the Microsoft Services Agreement.
Microsoft pubCenter
If your business has its principal place of business in the United States, to resolve a dispute about Microsoft pubCenter, first see your Microsoft pubCenter Publisher Terms and Conditions.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft pubCenter Publisher Terms and Conditions and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Services Agreement
The Microsoft Services Agreement covers these services: Bing Apps, Bing Desktop, Bing Dictionary, Bing in the Classroom, Bing Input, Bing Maps, Bing Navigation, Bing Reader, Bing Rewards, Bing Search app, Bing Toolbar, Bing Torque, Bing Translator, Bing Webmaster, Bing Wikipedia Browser, Bing.com, Bingplaces.com, Choice.microsoft.com, Citizen Next, Cortana, Default Homepage and New Tab Page on Microsoft Edge, Device Health App, HealthVault, Maps App, Microsoft account, Microsoft Family, Microsoft Health, Microsoft Translator, Microsoft Wallpaper, Microsoft XiaoIce, MSN Dial Up, MSN Explorer, MSN Food &, Drink, MSN Health & Fitness, MSN Money, MSN News, MSN Premium, MSN Sports, MSN Travel, MSN Weather, MSN.com, Next Lock Screen, Office 365 Consumer, Office 365 Home, Office 365 Personal, Office 365 University, Office Online, Office Store, Office Sway, Office.com, OneDrive, OneDrive.com, OneNote, Onenote.com, Outlook.com, Picturesque Lock Screen, Pix Lock, Skype, Skype in the Classroom, Skype Manager, Skype Qik, Skype WiFi, Skype.com, Smart Search, Snipp3t, Spreadsheet Keyboard, Sway.com, Translator, UrWeather, Windows Live Mail, Windows Live Writer, Windows Movie Maker, Windows Photo Gallery, Xbox and Windows Games published by Microsoft, Xbox Live, Xbox Music, Xbox Music Pass, Xbox Video, and other services that link to the Microsoft Services Agreement.
If you live in or your business has its principal place of business in the United States, to resolve a dispute about one of these services or other services that link to the Microsoft Services Agreement, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Software that links to aka.ms/arb-agreement-1
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Microsoft software with Microsoft Software License Terms that include a Binding Arbitration and Class Action Waiver that links to an Arbitration Agreement posted at aka.ms/arb-agreement-1, first see your Microsoft Software License Terms.
You may notify Microsoft of a dispute or commence arbitration by following the Arbitration Agreement posted at aka.ms/arb-agreement-1 linked to the Microsoft Software License Terms Binding Arbitration and Class Action Waiver and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Store
If you live in the United States, to resolve a dispute about a Microsoft online or retail Store or a product or service offered through one, first see your Microsoft Terms of Sale, United States and Canada Consumer Store.
If yours contains an arbitration clause, you may notify Microsoft of a dispute by following the Microsoft Terms of Use and Sale and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Translator
If you live in the United States, to resolve a dispute about Microsoft Translator, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft Wallpaper
If you live in the United States, to resolve a dispute about Microsoft Wallpaper, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Microsoft XiaoIce
If you live in the United States, to resolve a dispute about Microsoft XiaoIce, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Minecraft, Minecraft.net, or Mojang.com
If you live in the United States:
- to resolve a dispute about Minecraft, first see your Minecraft End User License Agreement;
- to resolve a dispute about Minecraft.net or Mojang.com, first see your Mojang Account Terms;
- to resolve a dispute about Minecraft Realms, first see your Minecraft Realms End User License Agreement.
If yours contains an arbitration clause, you may notify Mojang of a dispute or commence arbitration by following the agreement listed above and the Arbitration Agreement, and using the Notice of Dispute and Demand for Arbitration forms.
MSN Services
If you live in the United States, to resolve a dispute about MSN Dial Up, MSN Explorer, MSN Food &, Drink, MSN Health & Fitness, MSN Money, MSN News, MSN Premium, MSN Sports, MSN Travel, MSN Weather, or MSN.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Next Lock Screen
If you live in the United States, to resolve a dispute about Next Lock Screen, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Nokia Phones & Tablets
If you live in or your business has its principal place of business in the United States, to resolve a dispute about a Nokia Phone or Tablet, first see your Nokia Manufacturer’s Limited Warranty.
If yours contains an arbitration clause, you may notify Nokia of a dispute or commence arbitration by following the Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Office 365, Office Online, Office Store, Office Sway, or Office.com
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Office 365, Office Online, Office Store, Office Sway, or Office.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
OneDrive & OneDrive.com
If you live in or your business has its principal place of business in the United States, to resolve a dispute about OneDrive or OneDrive.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Outlook.com
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Outlook.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Picturesque Screen Lock
If you live in the United States, to resolve a dispute about Picturesque Screen Lock, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Pix Lock
If you live in the United States, to resolve a dispute about Pix Lock, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Skype
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Skype, Skype in the Classroom, Skype Manager, Skype Qik, Skype WiFi, or Skype.com with Skype or third parties including your mobile phone carrier or Skype’s corporate affiliates, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Skype or its corporate affiliates of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
If your dispute is with a third party including your mobile phone carrier, use these forms, but mail them to the third party or your mobile phone carrier, Attn: Legal Department, at its principal place of business in the U.S. instead of Skype (unless your dispute is with Skype).
SmartSearch
If you live in the United States, to resolve a dispute about SmartSearch, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Snipp3t
If you live in the United States, to resolve a dispute about Snipp3t, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Spreadsheet Keyboard
If you live in the United States, to resolve a dispute about Spreadsheet Keyboard, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Surface
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Surface or a Surface accessory, first see your Limited Warranty.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Sway.com
If you live in the United States, to resolve a dispute about Sway.com, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
UrWeather
If you live in the United States, to resolve a dispute about UrWeather, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Windows 8 or Windows 8.1
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Windows 8 or Windows 8.1, first see your Microsoft Software License Agreement. If yours contains an arbitration clause, you may notify Microsoft or your computer manufacturer or installer of a dispute by following the Microsoft Software License Agreement and using the forms located in the sections below depending upon how you acquired Windows 8 or Windows 8.1.
Windows 8 or Windows 8.1 acquired from a store as packaged software or from Microsoft directly
The main arbitration and dispute resolution terms are in your Microsoft Software License Agreement, Section 2 of Additional Terms. For more terms governing arbitration, visit More Terms Governing Arbitration Procedures, Fees and Incentives.
Windows 8 or Windows 8.1 preinstalled on your computer from the computer manufacturer
All arbitration and dispute resolution terms are in your Microsoft Software License Agreement, Section 2 of Additional Notice of Dispute and Demand for Arbitration forms, but mail them to your computer manufacturer or installer, Attn: Legal Department, at its principal place of business in the U.S. instead of Microsoft (unless your dispute is with Microsoft).
Windows 10
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Windows 10, first see your Microsoft Software License Terms. The arbitration and dispute resolution terms are in Section 10.
If yours contain an arbitration clause, you may notify Microsoft or your device manufacturer or software installer of a dispute or commence arbitration by following the Microsoft Software License Terms and using the forms below, depending upon how you acquired Windows 10.
Windows 10 acquired from a store as packaged software or from Microsoft directly
Windows 10 preinstalled on your device by your device manufacturer or software installer
Use the forms above, but mail them to your device manufacturer or software installer, Attn: Legal Department, at its principal place of business in the U.S. instead of Microsoft (unless your dispute is with Microsoft).
Windows 10 Mobile
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Windows 10 Mobile software, first see your Microsoft Software License Terms, Windows Operating System. The arbitration and dispute resolution terms are in Section 10. To resolve a dispute about Lumia mobile phone hardware, please select Lumia or Nokia Phones & Tablets from the drop-down menu.
If your Software License Terms contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Software License Terms and using the Notice of Dispute and Demand for Arbitration forms. To notify or your device manufacturer or software installer of a dispute or commence arbitration, use these forms but mail them to your device manufacturer or software installer, Attn: Legal Department, at its principal place of business in the U.S. instead of Microsoft (unless your dispute is with Microsoft).
Windows Live Mail or Writer & Windows Movie Maker or Photo Gallery
If you live in the United States, to resolve a dispute about Windows Live Mail, Windows Live Writer, Windows Movie Maker, or Windows Photo Gallery, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Windows Phone 8 or Windows Phone 8.1
If you live in or your business has its principal place of business in the United States, to resolve a dispute about a Windows Phone 8 or Windows Phone 8.1, first see your Windows Phone Terms of Use and Microsoft Services Agreement, both of which govern the Windows Phone 8 or Windows Phone 8.1, along with the Windows Phone Software License Terms provided by your phone’s manufacturer.
If yours contain an arbitration clause and you live in the United States, you may notify Microsoft of a dispute or commence arbitration by following the Terms of Use and Microsoft Services Agreement and using these Notice of Dispute and Demand for Arbitration forms.
Contact your phone manufacturer for your Windows Phone 8 or Windows Phone 8.1 Software License Terms.
Windows Phone Store/Marketplace
If you live in or your business has its principal place of business in the United States, to resolve a dispute about Windows Phone Store/Marketplace or applications, content, or services acquired through it, first see your Terms of Use.
If yours contain an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Terms of Use and using the Notice of Dispute and Demand for Arbitration forms.
Windows Store
If you live in or your business has its principal place of business in the United States, to resolve a dispute about a Microsoft application or service acquired through the Windows Store, first see your Windows Microsoft Software License Agreement and any separate terms that came with your application or service.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Windows Microsoft Software License Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Xbox & Windows Games Published by Microsoft
If you live in the United States, to resolve a dispute about Xbox or Windows Games published by Microsoft, first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Xbox 360 E
If you live in the United States, to resolve a dispute about your Xbox 360 E console or accessory, first see your Limited Warranty.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Xbox Live, Groove (formerly Xbox Music, Xbox Music Pass & Xbox Video)
If you live in the United States, to resolve a dispute about Xbox Live or Groove (formerly Xbox Music, Xbox Music Pass, and Xbox Video—formerly Zune Music & Video), first see the Microsoft Services Agreement.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Microsoft Services Agreement and using the Notice of Dispute and Demand for Arbitration forms.
Xbox One
If you live in the United States, to resolve a dispute about your Xbox One console or accessory, first see your Limited Warranty.
If yours contains an arbitration clause, you may notify Microsoft of a dispute or commence arbitration by following the Limited Warranty and using the Notice of Dispute and Demand for Arbitration forms.
Other Microsoft Software, Devices, or Services
Other Microsoft software, devices, or services may have license agreements or warranties with arbitration clauses for United States residents. Check your license agreement or warranty. If it has an arbitration clause and you are unsatisfied with the resolution a customer service representative has offered, you may notify Microsoft about your dispute, and commence arbitration if you and Microsoft can’t agree on a resolution within 60 days. See the Notice of Dispute and Demand for Arbitration forms.
Notice of Dispute
Demand for Arbitration
Refunds
Or you may take advantage of our refund policy for certain Microsoft hardware or software acquired from a retailer within the last 45 days.