Demand for Arbitration before the
American Arbitration Association for
Microsoft Software, Devices, and Services
with Arbitration Agreements
Demand for Arbitration before the
American Arbitration Association for
Microsoft Software, Devices,
and Services
with Arbitration Agreements
Demand for Arbitration before the
American Arbitration
Association for
Microsoft Software, Devices,
and Services
with Arbitration Agreements
Demand for Arbitration
before the
American Arbitration
Association for
Microsoft Software,
Devices, and Services
with Arbitration Agreements

Instructions for filing an arbitration claim if you live in the United States:

  1. Before filing an arbitration claim, please download, fill out, and mail a Notice of Dispute form to Microsoft. Allow 60 days to resolve your dispute informally. Use the Demand for Arbitration form only if you and Microsoft could not resolve your dispute informally within 60 days.

  2. If, after 60 days, you wish to file an arbitration claim, please download and fill out the Demand for Arbitration form and keep a copy for your records.

  3. Mail a copy of the completed Demand for Arbitration form and your check or money order for $200 to American Arbitration Association, Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043. Make your check or money order payable to American Arbitration Association. Please consult the AAA Consumer Arbitration Rules for more information. You can find them at www.adr.org or by calling the AAA at (800) 778-7879.

  4. Please copy (or download and print) and mail to AAA (with the completed Demand for Arbitration form and your check) your agreement with an arbitration clause (for example, Microsoft Services Agreement, Xbox Live Terms of Use, Xbox One Limited Warranty, Microsoft Software License Agreement Windows 8, Nokia Limited Warranty, etc.). If you don’t have your agreement, you can find most at the Arbitration and Dispute Resolution page.

  5. Mail a copy of the completed Demand for Arbitration form, a copy of your Microsoft agreement, and a copy of your check or money order to Microsoft Corporation, LCA Arbitration, One Microsoft Way, Redmond, WA 98052-6399. Upon receipt, Microsoft will reimburse you for your $200 filing fee if your claim is for $75,000 or less.

Download the Demand for Arbitration form.