Modern Cities

Do NEW with less to transform your city.

Tax & Revenue
 
 
Tax & Revenue

Tax and revenue structures empower governments to fund citizen and business services and spark economic growth. Efficient collection processes not only cut costs, they also improve compliance and save time. According to the 2012 CIA World Factbook, the worldwide median of taxes and other revenue received by governments is 28.9 percent of the gross domestic product (GDP).

Microsoft CityNext integrates cloud, Big Data, mobile and social technologies to help local governments manage tax and revenue processes more efficiently. Microsoft and our partners provide solutions that improve access to services and increase transparency while protecting privacy and security.

With Microsoft CityNext tax and revenue solutions governments can:

  • Simplify registration—by enabling individual tax payers and businesses to submit tax, application permits, and other forms online.
  • Speed payment—by streamlining billing and payment for faster processing.
  • Improve collections—by enhancing transaction processes, payment confirmation, management reporting, and bank deposits.
  • Strengthen tax compliance—by using multiple data sources to capture all owed fees and taxes many cities have seen revenue increase by 5 percent or more.

Microsoft CityNext tax and revenue solutions not only provide the basic foundation for government license, permit, and fee collections, they also assist governments with accurate forecast and planning for future initiatives that improve economic investment and services for citizens.

Documents & Records Management

To optimize service delivery for citizens and businesses, governments need to find new ways to be productive and reduce manual processes. Microsoft CityNext offers comprehensive solutions that extend on-premises systems with online services and mobile technologies, and combine data from multiple sources to streamline workflow.

From creation and collaboration to record declaration, policy-driven retention, and disposal or archiving, solutions from Microsoft and our partners help government workers collaborate and securely share information, protect document integrity, and reduce legal risk. By automating routine tasks, government agencies of all sizes can cut costs, improve efficiency, and speed services. Controlled access and automated classification improves record management and security too. Additional benefits include easier regulatory compliance and lower deployment and management costs.

With Microsoft CityNext solutions for documents and records management, the result is well-managed information that is easy to find, share, and use.

Open Data

Government organizations face the challenge of increasing access to public information. The burgeoning interest from citizens has coalesced in a global movement known as open data, which asserts that public-sector organizations must foster greater transparency, participation, and collaboration to govern effectively in the modern world.

The open-data movement creates formidable challenges and opportunities for local governments at all levels. Microsoft CityNext helps governments worldwide share information and connect with citizens through open-data solutions. Microsoft and our partners offer new public or private cloud–based technologies, application programming interfaces (APIs), dashboards, and data analysis tools that help governments improve public access to information.

Microsoft CityNext open-data solutions support innovative government initiatives that include new ways to deliver services, gain better insight into vast stores of information, and drive internal efficiencies.

City Dashboard

As civic leaders focus on making data-driven decisions, they share an interest with Microsoft CityNext: creating vibrant, prosperous cities and measuring progress toward goals. Microsoft and our partners offer solutions powered by cloud, Big Data, mobile and social technologies, and improve access for everyone with easy-to-use business intelligence (BI) tools.

For example, civic leaders can use a city dashboard to measure progress against a set of urban indicators or key performance indicators (KPIs). Then they can use the BI tools to continually monitor and improve management strategies whenever new data becomes available. The dashboard can also enable city management staff to report on urban trends and provide analysis for stakeholders. And while the information in the dashboard is well protected and private, staff can choose to share performance data with other municipalities. In fact, comparing performance on standardized KPIs can be an effective way to promote best practices across cities.

Cities are engines of economic growth and social integration, and the city dashboard is one key to ensuring efficient management of a city's services across multiple sectors such as transportation, energy, water, and infrastructure.

Grants Management

All too often, government agencies find themselves managing the approval, distribution, and outcome of a growing grants workload with fewer staff members. At its heart, effective grants management is about empowering people to get the job done. Microsoft CityNext solutions draw on multiple technologies, including cloud, Big Data, mobile and social, to provide integrated solutions that connect to existing financial systems.

Microsoft and our partners provide solutions that drive success. By streamlining grant distribution and management and automating repetitive activities, teams can stay focused on more important tasks. For example, they can handle grant solicitations from a central inbox, automatically monitor status and send notifications of changes, and easily process and track payments.

By using Microsoft CityNext solutions to streamline grants management, teams can stay on track and on budget, with more time available to evaluate solicitations and distribute funds to deserving candidates.

City Financial Management

City leaders in the role of financial management have annual budgets ranging from thousands to billions. Many manage investment portfolios to fund both civic projects and city employee pensions. And they must ensure timely and accurate financial reporting, full transparency and accountability, and maintain the trust of their citizens and tax payers.

Microsoft CityNext solutions help city leaders manage finances and meet these requirements. With real-time data, analytics, and initiatives that take advantage of cloud, Big Data, mobile and social technologies, solutions can help keep government projects on budget and in compliance, and provide better services, transparency, and reporting.

Other trends driving financial stability include public-private partnerships and open-data initiatives that improve public access to financially relevant information and services that support the collection of tax revenues. Cities can work with Microsoft CityNext and our partners to create a culture of change that improves efficiency and cuts costs, while setting the stage for long-term growth and prosperity.

Citizen Services

Citizens increasingly expect a better experience from government services, including 24/7 access, more transparency, and multiple communication channels. To meet these expectations, government agencies are changing organizational behavior and processes to more closely align with private sector models of service delivery. But as governments look for ways to become more service-oriented and agile, they also struggle to do more with steadily shrinking budgets.

With Microsoft CityNext solutions, governments can improve efficiency with self-service, "one-stop shopping" web portals and call centers. For example, citizens could report an electrical outage and update their driver’s license in one call or website visit. Governments can also take advantage of trends in social media, text messaging, and mobile apps to share information and work directly with citizens in real time. Finally, new business intelligence tools help governments track requests and gain better insight into citizen interactions.

Microsoft and partner technologies can help governments at all levels improve citizen satisfaction by improving access, communicating better, and responding faster and more efficiently.

Social Analytics

For many years, governments reached out to citizens through traditional channels such as TV, radio, and, more recently, websites. However, fundamental changes in the way people communicate has uncovered new challenges and opportunities for civic leaders. In today's world, people stay in touch through a vast array of mobile devices and social media. They share information and interact daily through blogs, Facebook, and Twitter—and they expect the same from their governments.

With a Microsoft CityNext solution, governments can take advantage of social media and analytics to provide information and listen to feedback from their citizens. Savvy civic leaders use new business intelligence and communications tools to monitor and analyze community sentiment and key influencers, measure the effectiveness of campaigns, and improve emergency response. Custom reports, alerts, and tracking systems help government organizations respond in the best, and timeliest, way possible.

By combining intelligent insight with social media tools, governments can gain a better understanding of citizen concerns, give people a voice, and work with them for a faster, more satisfying resolution.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.

Featured Partners

Microsoft CityNext partners will work with you to determine the right solution to create safer, smarter, healthier and modern cities. See a few of our featured partners below, or find partners based on solution or location.