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    • System Center Service Manager 2010 SP1 Evaluation

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          1. Click the download button to download and save Service Manager to your hard disk drive.
          2. Information about the complete hardware and software requirements for Service Manager are available in the System Center Service Manager 2010 Planning Guide at http://go.microsoft.com/fwlink/?LinkId=182907
          3. Use the System Center Service Manager 2010 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=129134) to help you understand the setup process.

          The original release of System Center Service Manager 2010 was available in three different versions:
          • Evaluation version (180-day time-out)
          • Retail version
          • Select License version

          There are two supported upgrade models with the release of Service Manager 2010 SP1:
          • Retail version to retail version
          • Select License version to Select License version

          If you started with the evaluation version of Service Manager 2010, you must start with a clean installation of either the evaluation or retail versions of Service Manager 2010 SP1. Direct upgrade from the evaluation version of Service Manager 2010 is not supported.

          If you started with a retail version of Service Manager 2010, upgrade to the retail version of Service Manager 2010 SP1.

          If you started with a Select License version of Service Manager 2010, you must upgrade using the SP1 Select License version of Service Manager 2010 SP1.

          No other upgrade combinations are supported. For example, you cannot upgrade from the evaluation or retail version of Service Manager 2010 to the Select License version of Service Manager 2010 SP1.

          Note: The Evaluation version of System Center Service Manager 2010 SP1 is not upgradeable to a fully licensed version of the product and there is no way to migrate data from an Evaluation version installation to a fully licensed version installation.

          In addition, the original release of Service Manager 2010 was available in both an English-only and an International version (the International version included English and 10 other languages). Service Manager 2010 SP1 is available as an International version, English and 20 additional languages. Upgrades of both the English-only and International versions of Service Manager 2010 are supported with Service Manager 2010 SP1.

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