Cumulative Update 2 for System Center Service Manager 2010 SP1 (KB2542118)

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This update contains a number of fixes for the Service Manager 2010 release.
  • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.


    File Name:




    Date Published:


    File Size:

    18.6 MB

    167 KB

    18.5 MB

      This cumulative update is a rollup of fixes for System Center Service Manager 2010 SP1. It supersedes SP1 Cumulative Update 1 (CU1) and contains a superset of the fixes that are provided in SP1 CU1. It can be applied to SP1 CU1 or directly to a Service Manager 2010 SP1 installation.

      This update contains a set of bug fixes to the Service Manager 2010 SP1 release. It should be applied to all Service Manager 2010 SP1 server installations and to any Authoring Tool installations. There are two executable files available:
      1. SCSM2010SP1_CU_KB2542118_i386_7.0.6555.115_EN.exe
        This executable contains the cumulative update package and should be applied to all Service Manager server installations.
      2. KB2542118_MPLibraryUpdate_AuthoringTool.exe
        This executable contains the updated management packs and should be applied to any local Authoring Tool installations to make them compatible with the server.

      Please see KB2542118 for additional detail and installation instructions.

      Included in this update are fixes for the following issues:
      • Exception when navigating views in the UI
      • Console stability fix while switching between views
      • Knowledge search performance enhancement
      • Console performance improvement
      • Enhancements to grooming
      • Bug fix in notifications infrastructure
      • Added ability to see affected incidents in portal
      • Active Directory Connector enhancement
      • Extending a large-volume class causes the Service Manager console to stop responding indefinitely.
      • Adding a 25th child item on a list results in an error.
      • Fact tables that are based on relationships with properties lose data after the relationship is deleted.
  • System Requirements
    Supported Operating System

    Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Standard

      Same as for System Center Service Manager 2010 SP1
    • There are 3 files included in this update. you will need all 3 files.
      • SCSM2010SP1_CU_KB2542118_AMD64_7.0.6555.115_EN.exe - Update for the server software, includes all languages
      • SCSM2010SP1_CU_KB2542118_i386_7.0.6555.115_EN.exe - Update for the console software, includes all languages
      • AuthoringToolMPUpdate_KB2542118.exe - Update to the Authoring tool software, English only

      For details of included fixes and installation procedures see Knowledge Base article KB2542118.