Office

    Agent Communications Panel for Microsoft Dynamics CRM 4.0

    Language:
    English
    Agent Communications Panel enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.
    • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.
      Version:

      6907.3

      File Name:

      AgentCommunicationsPanelServerx64.msi

      ACP_Deployment_Guide.docx

      ACP_User_Guide.docx

      Agent_Communications_Panel_for_Microsoft_Dynamics_CRM4_0_Relnotes.htm

      AgentCommunicationsPanelServerx86.msi

      MicrosoftCodeSigningPCA.zip

      MicrosoftCorporation.zip

      Date Published:

      4/6/2009

      File Size:

      22.2 MB

      54 KB

      732 KB

      17 KB

      22.2 MB

      2 KB

      2 KB

        The Agent Communications Panel for Microsoft Dynamics CRM 4.0 is an application add-in to Microsoft Dynamics CRM 4.0. It works with Microsoft Dynamics CRM and Microsoft Office Communications Server 2007 R2, and enables agents to manage their communications (make calls, receive calls, conference, and chat) from their Microsoft Dynamics CRM system.

        The Agent Communications Panel is an XAML browser application (XBAP). It is published to a Web server and opened from a Web browser.
    • Supported Operating System

      Windows Server 2003 R2 (32-Bit x86), Windows Server 2003 R2 x64 editions, Windows Server 2003 Service Pack 2, Windows Server 2003 Service Pack 2 x64 Edition, Windows Server 2008



        Server Requirements

          Software Requirements

          The following prerequisites are required for server installation:
          • Microsoft .NET Framework 3.5 SP1
          • Microsoft Dynamics CRM 4.0
          • Internet Information Services

          Supported Operating Systems

          One of the following 32-bit or 64-bit operating systems is required:
          • Windows Server 2003 R2/SP2 Standard Edition
          • Windows Server 2003 R2/SP2 Enterprise Edition
          • Windows Small Business Server 2003 SP2
          • Windows Server 2008 Standard Edition
          • Windows Server 2008 Enterprise Edition
          • Windows Server 2008 Datacenter Edition
          • Windows Web Server 2008

          Agent Communications Panel supports Hyper-V and Microsoft Virtual Server 2005 R2. It does not support Intel Itanium-based systems.

          Permissions

          You must have permissions to access the Microsoft Dynamics CRM Web services.


        Client Requirements

          The following prerequisites are required for users to connect to the Agent Communications Panel Web page:
          • Internet Explorer 7
          • Microsoft .NET Framework 3.5 SP1

          Supported Operating Systems

          One of the following 32-bit or 64-bit operating systems is required:
          • Windows Vista Home Basic SP1
          • Windows Vista Home Premium SP1
          • Windows Vista Business SP1
          • Windows Vista Enterprise SP1
          • Windows Vista Ultimate SP1
          • Windows XP Professional SP3
          • Windows XP Tablet PC Edition SP2
          • Windows Server 2003 R2/SP2 Standard Edition
          • Windows Server 2003 R2/SP2 Enterprise Edition
          • Windows Small Business Server 2003 SP2
          • Windows Server 2008 Standard Edition
          • Windows Server 2008 Enterprise Edition
          • Windows Server 2008 Datacenter Edition
          • Windows Web Server 2008
      • Please download and read the ACP_Deployment_Guide before installation or deployment.

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