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Microsoft Lync 2010 Attendant (32 Bit)

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Microsoft® Lync™ 2010 Attendant is an integrated call management application that enables you to effectively manage many conversations at once by quickly handling and routing phone calls and instant messages.
  • Details

    Version:
    Date Published:

    7577.0

    11/14/2010

    File name:
    File size:

    AttendantConsole.msi

    17.4 MB

      Microsoft® Lync™ 2010 Attendant is an integrated call management application that enables you to effectively manage many conversations at once by quickly handling and routing phone calls and instant messages.

      Voice-centric users with high call volumes

      Typical users of Attendant are receptionists and team delegates. The console consists of a single full-screen window that lets you view all conversations at once, along with your Contact List. The conversation queue enables you to follow and prioritize each conversation effectively and, using the consult and transfer features, you can route calls quickly and systematically to the appropriate recipients.

      Emphasis on call context

      Features such as integrated caller history and caller notes provide a context to callers as they appear on your screen. For identified callers, Attendant provides such information as their name, title, and company, as well as their contact history and notes that you took during previous conversations. Additionally, configurable call alerts enable you to increase caller context, for example by identifying a repeat caller — someone who has called more than once over a certain time span (30 minutes by default).
  • System Requirements

    Supported Operating System

    Windows 7, Windows Server 2008 Service Pack 2, Windows Vista Service Pack 2, Windows XP Service Pack 3

  • Install Instructions

      To install this download:
      1. Download the file by clicking the link above and saving the file to your hard disk.
      2. Double-click the program file on your hard disk to start the Setup program.
      3. Follow the instructions on the screen to complete the installation on the desktop.


      To remove this download:
      1. To remove the download file, delete the .msi file saved to your hard disk.


      To uninstall this program:
      1. Go to the control panel and remove the application from Add/Remove programs

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