Windows

    Windows SharePoint Services Applications Template: HelpDesk Dashboard

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    This application for Microsoft Windows SharePoint Services features several tools to assist a help desk or customer service team in managing requests from customers and in improving team communication.
    • Version:

      1.0

      File Name:

      Helpdesk.EXE

      Date Published:

      8/19/2005

      File Size:

      531 KB

        This application for Windows SharePoint Services features several tools to assist a help desk or customer service team in managing requests from customers and in improving team communication. It features an issue tracker, document library for posting helpful materials such as telephone scripts, technical how-to-guides, and knowledge base articles, and provides a forum for discussions between help desk staff.
    • Supported Operating System

      Windows 2000 Service Pack 3, Windows Server 2003, Windows XP


        • This download works with the following program:
          • Microsoft Windows SharePoint Services, version 2
      • To install this download:

        Note: To complete the following installation, you must have Administrator rights to both the root of the Windows SharePoint Server and to the server on which it is installed.
        1. Download the file by clicking the Download button (above) and saving the file to your server.
        2. Double-click the program file on your hard disk to extract the template files to a location on the server.
        3. Open the top-level Windows SharePoint Services site where you will install the template.
        4. On the link bar, click Site Settings.
        5. In the Administration section, click Go To Site Administration.
        6. In the Site Collection Galleries section, click Manage site template gallery.
        7. On the Site Template Gallery page, click Upload Template.
        8. Browse to the location where you extracted the template and select the template. Click the Open button.
        9. Click Save and Close to upload the template.
        Instructions for use:

        1. Open your Windows SharePoint Services site.
        2. On the link bar, click Create.
        3. In the Web Pages section, select Sites and Workspaces.
        4. Complete the information and then click Create.
        5. On the Template Selection screen, select the new template from the list, and then click OK.
        To remove this download:

        To uninstall the template, complete the following. You must have Administrator rights to the root of the Windows SharePoint Server.

        Note: This will not remove the templates from any sites that were already created using this template. It will only prevent users from creating new sites based on that template.
        1. Open the top-level Windows SharePoint Services site where you will install the template.
        2. On the link bar, click Site Settings.
        3. In the Administration section, click Go To Site Administration.
        4. In the Site Collection Galleries section, click Manage site template gallery.
        5. Click the Edit icon of the template you will uninstall. Click Delete and then OK

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