Response Point Partner Solution Case Study: Allen Miller Computer Consulting

    Allen Miller Computer Consulting provides IT services to small and midsize businesses throughout Cincinnati, Ohio, and Northern Kentucky. Offering both managed services and break-fix services for companies ranging from 10 to 40 employees, Allen Miller Computer Consulting has established itself as one of the first Microsoft® Small Business Specialists in the greater Cincinnati area.
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        As a small company, Allen Miller Computer Consulting strives to be the sole provider of IT services for its clients and seeks opportunities to build its business. In early 2007, the company decided to add telephony to its line of service offerings.

        Initially, the company considered supporting trixbox, a free, open-source business telephony software package. Although the open-source software offered a low price point for both Allen Miller Computer Consulting and its clients, the complexity of the system—and the lack of available technical support— caused some concern. ―When I did finally get a trixbox system set up, I knew there was no way I could support it. It was too difficult and complicated, and I just wouldn‘t have felt comfortable selling it,‖ explains Allen Miller, President of Allen Miller Computer Consulting.

        The company needed a solution that its small staff could easily support, and it had to be priced attractively for the small-business market.
    • Supported Operating System

      Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP

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