Response Point Partner Solution Case Study: Vowire LLC

Founded in February of 2002, Vowire LLC is a five-person IT practice that delivers high-quality services to small and midsize businesses in southeast and western Michigan. The company specializes in supporting desktop, server, and network infrastructure; developing custom software solutions; and deploying Windows® Small Business Server 2003 and Microsoft Dynamics™ CRM.
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      As the single point of contact for many of its clients’ IT needs, Vowire understood that its customers were generally dissatisfied with their phone systems. “We definitely saw the need in our existing customers—nobody liked their current phone system. But telephony was one area where we did not have an offering,” recalls Gregory Brewer, Managing Member of Vowire.

      Vowire initially pursued the telephony market by attempting to partner with long-time phone solution providers, such as Cisco and Linksys. Unfortunately, these solutions were better suited for enterprise customers in both cost and complexity.

      “While we have the expertise to configure these enterprise-class systems, our clients certainly don’t. That means they would have to depend on us for even the simplest changes to the system,” says Brewer. “To complement our small-business offerings, we wanted to offer more of an appliance-based telephone system.”
  • Supported Operating System

    Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP

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